Technical Writer

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Location: Remote Summary:As a Technical Writer with Genesys your roles framework is to design and create technical content related to Genesys Cloud software and services. We're looking for someone with proven work experience in this profession and writing practices describing the value of complex enterprise services implementations. You will work in a cross-functional team environment to gather information to create and maintain technical documentation. Preference will be given to candidates familiar with innovative strategies for technical content production and deployment, including AI, video creation and delivery. The Content Management Team and Technical Writers are key to the success of our customers and engineers. This role will have direct impact on how answers are found, documented and used in solving technical casework. Job Responsibilities:Develop and publish content across multiple knowledge bases and authoring tools. Organize source material in customer-facing documentation that aligns with Genesys Knowledge Articles Style Guide.Work closely with Genesys teams  to ensure timely delivery and communication of  software product releases.Work with other technical writing and editorial team members to ensure consistent structure, tone, language, and styling.Continually seek to improve existing documentation processes and content.Address documentation backlog in concert with SMEs to ensure content remains up to date.Stay up to date on technical content trends and best practices for SaaS based organizationsObtain and maintain Genesys product knowledge and stay up to date on product features and changesMinimum Requirements:2+ years of technical writing experienceAbility to prioritize and deliver technical writing projects in alignment with product release cycles.Experience with professional technical writing tools and wiki markup/HTML to create and manage technical publications online.Familiarity with project management basics and approval workflows and processes.Excellent organization, communication, and interpersonal skills.Familiarity with online content-delivery tools and platforms.Experience in working with complex technical solutions.Desired experience includes familiarity with contact-center software, telecommunications technology and standards, network-based solutions, or other highly technical systems.Experience with Salesforce knowledge article editor, including editing in HTML source code.#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $61,750.00 - $128,250.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.