Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Summary of the Position:Job Purpose: Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.Join us and be a part of this journey as we write Customer Success stories with these products.WHAT YOU DO:Interface with business customers, gathering and understanding requirementsInterface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of resultsDefine and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysisImplement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processesBuild, improve, and provide ongoing optimization of high quality models Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests.Continuous improvement in reporting, analysis, overall process.Visualize, present and demonstrate findings as required.Perform knowledge transfer to customer and internal teams.Communicate within the global community respecting cultural, language and time zone variationsDemonstrate flexibility to adjust working hours to match customer and team interactions ABOUT YOU:Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)4+ years of relevant experience in Data Science or Data Engineering4+ years of hands-on experience in Elasticsearch, Kibana and real time analytics solution development.Hands-on application development experience in AWS/Azure and experience in snowflake, tableau or power BIExpertise with major statistical & analytical software like Python, R, SASGood working knowledge on any programming language like Java, NodeJS.Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added advantage.Expertise with data modeling, data warehousing and ETL/ELT developmentExpertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive.Proficiency with REST API, JSON, AWSExperience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks.Curiosity, passion, and drive for data queries, analysis, quality, models.Excellent communication, initiative, and coordination skills with great attention to detail.Ability to explain and discuss complex topics with both experts and business leaders How You Do It:How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.How You Show Up: Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and instill the trust in others.About UsGenesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics .#LI-MG1About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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