Senior RPA Lead

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Summary:The Senior RPA Lead will be responsible for designing, developing, and implementing automation solutions using Automation Anywhere software. This includes leading a team of RPA developers and working closely with stakeholders to understand and identify processes that can be automated. The RPA Lead should have a strong understanding of document automation and be able to design and implement solutions that automate the processing and management of documents. They should have experience with Automation Anywhere's RPA tools, including the Automation Anywhere Enterprise platform, IQ Bot, and Bot Insights. Additionally, they should be able to lead and manage projects, as well as mentor and train team members on Automation Anywhere best practices and methodologies. The person will be responsible for requirements gathering, process mapping, solution design, robot development, and go-live and postproduction support.  Key Responsibilities:Assess automation opportunities using Automation technologies (RPA, IDP etc.) and perform due diligence to arrive at an optimal solution considering feasibility of automation, ROI, Compliance requirements Provide recommendations to alter or reengineer process to automate or improve automation potential during the assessmentWork with business partners to elicit requirements, assess processes, calculate benefits, and create business cases for assessed opportunitiesProve viability of the proposed solution through proof of concepts or prototypesDesign and develop best-practice automations with reusable codeAnticipate and identify technical issues, dependencies, and other risks that may affect solution during the assessment and design phasePresent and demonstrate automation platforms capabilities to business teams within Genesys Provide support during System Integration testing and User Acceptance Testing (UAT) to ensure that the solution is delivering forecasted benefitsAssist development team in resolving technical/functional issuesCoordinate and participate in structured peer reviews and walkthroughsOwn production instance support and ensure customer satisfaction Requirements:10 + years’ experience in information technology3 + years’ experience with Automation AnywhereMust have outstanding communication, interpersonal and teamwork skills; this includes making presentations, leading technical discussions, and writing technical documents and architecture guidelines for the intelligent process automationAbility to work effectively across internal and external organizations and virtual teamsExtensive hands on experience in implementing intelligent process About Us:Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.