Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job DescriptionJob Title: Senior Salesforce DeveloperDepartment & Team: IT Applications Summary:Genesys is looking for a highly driven Senior Salesforce Developer to support the Go-To Customer team. This unique position requires deep technical expertise and solving problems creatively and effectively. As a Senior Salesforce Developer, you will partner with business stakeholders to analyze current state needs and challenges, be fluent across the entire technology stack, assist with delivery and support responsibility for the platform team, and drive technical priorities.In this role, you will need to bring your knowledge and experience in delivering solutions built with Salesforce. You will be able to bring in off-the-shelf technologies and work with internal teams to develop extensions for out of the box solution. You will also engage in conversations, consult with teams, and use your knowledge to align the various stakeholders. This role requires both technical skills and interpersonal skills to be successful. Key Responsibilities:Assists the development of crucial mechanisms that support agile deliveryProvide hands-on assistance with exceptionally complex technical solutions, operating as a senior developer.Engages with other technical stakeholders (operations, enterprise architecture, etc.) as necessary to manage technical requirementsEnsure the engineering and technical considerations are accounted for in team ritualsEnsures that the delivery team commits to achievable and realistic goals and includes the entire team in the estimation/planning process to obtain diverse perspectivesAssists with the technical design of the platform and ensure that the prescribed architecture, security, development best practices, and agile best practices are adhered toMinimum Requirements:Minimum of 6 years of experience in developing and supporting high-performance and highly scalable applications in an agile environment, depending on educationExtensive hands-on experience with the underlying Salesforce technologies including Flow, APEX, Lightning Web Components, and Visualforce pages.Strong understanding of Scrum, Lean, XP, Kanban, or other agile development techniquesFluency in DevOps, including continuous integration, continuous deployment/delivery, configuration and containerization, and monitoring Desirable Skills:Flexible attitude and demonstrated ability to grow skillset and work across the entire technology stackExcellent technical and analytical skills to discuss problems, analyze solutions and enable improvementExcellent communication skills to effectively manage key business stakeholder relationshipsAbout Us:Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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