Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job DescriptionJob Title: Sr. Salesforce CPQ SpecialistDepartment & Team: IT ApplicationsSummary:Genesys is looking for a highly driven Senior Salesforce CPQ Specialist to support the Go-to-Customer team. This unique position requires deep Salesforce administration expertise and creative problem solving. As a Senior Salesforce CPQ Specialist, you will partner with business stakeholders to analyze current needs and challenges about upcoming releases, enhancements, upgrades, and new Salesforce CPQ and billing features. In addition, this role will help with basic investigative troubleshooting and admin-level tasks. Key Responsibilities:Manage product building logic including bundling, attributes, options, and categories. Manage pricing logic including price waterfalls, discounts, and pricing rules.Manage billing logic including usage records, invoicing, and scheduling Establish and implement change management around system maintenance and configuration Engage with other technical stakeholders (operations, enterprise architecture, etc.) as necessary to manage technical requirements; facilitate estimation of costs and effort of work items Ensure the team standards and technical considerations are accounted for in team rituals Minimum Requirements:Minimum of 5 years of experience in developing and supporting high performance and highly scalable applications in an agile environment, depending on education Extensive hands-on experience with creating custom objects, workflows, flows, validation rules, fundamental triggers, and in the use of Salesforce lightning environment Strong understanding of Salesforce CPQ and Salesforce Billing data models, and experience with SFDC Flow. Strong knowledge of Scrum, Lean, XP, Kanban, or other agile development techniques Flexible attitude and demonstrated ability to grow skillset and work across recent technologies About Us:Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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