Senior QA Engineer

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?SummaryThe QA Engineer is responsible for defining/executing test scripts and cases based on the requirement document per functionality basis. They can assist Associate QA Engineers on project related tasks, and able to communicate directly with the project team for reports, concern or issues encountered.Responsibilities / Job DutiesUses Genesys specific tools to manage and report daily work assignments, which are but not limited to GenesysProject, JIRA and other automated testing tools. Follows the guidelines for weekly timesheet submission. Collaborate and communicate in a team-oriented environment across Quality Assurance team, Professional Services team members. In this role the primary responsibilities include (but are not limited to):Familiar with testing processes and practicesDevelopment, documentation, and execution of automated and manual testsWork collaboratively with product manager, development & QA teams during all stages of software development life cycleExposure to test automation toolsAble to communicate and discuss with the professional services team members on the following: Project Issues / Roadblocks, Prerequisites to continue work, Defects being logged/encounteredKnowledge in any scripting language, such as Java / Python / RubyAble to support Development, configuration tasks on need beKnowledge of agile development methodologiesConsults with scrum teams on test planning and participates in testing and demo activitiesAbility to produce testing status reports to project manager as per project requirementContinuous Improvement – Help define, improve, and implement test processes and toolsPro-active in handling dependencies, coordinating test coverage, execution, and Risk analysisPlanning, deploying, and managing the testing effort for any given engagement.Required QualificationsBachelor's degree in Computer Science, Information Technology, Computer Engineering, or Information Systems/Management4+ years of exp. in Genesys or any contact center product testingVery good in written and spoken EnglishWorked with different SDLC conceptsHigh problem-solving and analytical skillsAble to support North America timings on project needsPreferred Qualifications4+ years of experience in software testingExperience in development, configuration of contact center platformsExperience in using test automation toolsExperience in agile testing environmentExperience in Web API testing toolsSpecial Position RequirementsNoneAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.