IT Services Specialist

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?IT Services SpecialistKey Responsibilities:The successful candidate will be responsible for supporting and maintaining the desktop computing environment for the company’s offices in Manila and for remote users across the region.This includes troubleshooting, configuring, and repairing computer hardware, printers, software, network connectivity and operating systems.The successful candidate will provide hands-on desk-side support assistance and be responsible for client computing devices through all phases in the hardware and software lifecycle (e.g., deployment, operations/support and retirement of devices).This position will also perform majority of the mentioned tasks while providing a high level of customer service to the users which also includes executive support.Desirable Skills:Tier 2 technical escalation point for the Helpdesk Team for issues that cannot be resolved via phone or remote accessPerform installations, maintenance and repair work on production client computing hardware or software that supports the businessEnforce corporate security standards and industry best practices for the desktop computing environmentManage work requests via a Helpdesk ticketing system and create documentation for support processes and workflowInvestigate and recommend hardware & software solutions & upgrades based on evolving business challengesProvide periodic training or New Hire Orientation as requiredManage and maintain hardware and software inventoryPerform after-hours or on-call work as necessaryRoutine administration and housekeeping tasksSupporting and troubleshooting users with mobile devices iPhone and AndroidMinimum Requirements:Minimum 4 years of experience with troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.Strong customer service focus and interpersonal skills is a mustExcellent communication skills, both written and verbal, with the ability to create rapport with clients, delivering a high level of customer serviceCommunicate effectively face to face and in writing with people at various levels in an organizationAble to work under own initiative with limited guidance being required in own area of knowledgeDemonstrated aptitude for continuous learning and innovative thinking.Able to work with peers on a global scaleProficiency with Windows OS is requiredExperience supporting mobile devices is preferred (i.e., tablets, smart phones, soft phones, etc.)A+ or Microsoft certification preferredExperience with Mac and Linux OS is preferredITIL foundation certification - Preferred  #LI-DD1#LI-HybridAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.