Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Title: Sr. Manager, Executive Communications, Genesys CloudReports To: Alice Nagle, VP, Executive and Internal CommunicationsLocation: Raleigh-Durham AreaJob Summary: Managing internal and executive communications for the Chief Product Officer, who is based in Raleigh. You will be a member of the Internal and Executive Communications team (reporting to the VP leading the team) and will work closely with the Genesys Cloud leadership team and the Product Marketing team.What this role is:The Genesys ExCom team manages internal and executive communications for the executive team.With this new role, we are creating dedicated support for the Genesys Chief Product Officer (CPO), who is based in Raleigh. As a member of the communications team, you will join us in: Making our executives shine and driving message alignment across the companyUnderstanding the business and being respected as trusted advisorsDoing amazing work and doing so with creativity and innovationPartnering across the business to deliver great resultsValuing the authenticity and encouraging the uniqueness of each employeeBeing role models for SustainabilityCommunicating from both the head and the heart, using an empathetic approachMeasuring our success and focusing on continuous improvementHaving fun!As an extended virtual member of the product team, you will join a team that is delivering a leading new generation SaaS product, creating a new category within a high-tech ecosystem, and has a blameless culture focused on relentless innovation. It will require passion and energy to learn the things this product team invents every day and to share those amazing experiences with our employees and customers.Some details about what you’ll do:Work closely with the VP, Executive and Internal Communications (who is based in the SF Bay Area) and her team, the Chief Product Officer and his key team members, and the SVP, Product Marketing and her team, on the internal and executive communications deliverables for the Chief Product Officer.These deliverables include:Research and write a regular cadence of external by-lined articles for the CPO with the objective of increasing Genesys’ credibility as a leader in cloud platforms and experience orchestrationDraft CPO emails to all employees on a range of topics, including major product announcements and key analyst reportsPartner with the SVP, Product Marketing on execution elements of CPO keynote presentations, including scripting and speaker notesCreate and produce innovative communications programs to educate Genesys employees on our overall product strategy and the success of the Genesys Cloud platformEnsure message alignment across Genesys Cloud, Marketing, and Strategy/Communications for CPO communicationsOwn the content on the Genesys Cloud site on our internal web site What you’ll bring to the table:10 years’ experience in a corporate communications or similar roleProduct marketing and technical communications required—specifically, cloud, digital and AI, ideally for CX and/or SaaS companiesExceptional communication skills (strategic thinking, writing, editing, social/digital technologies), with an emphasis on simple, conversational styleProven success in internal and executive communicationExperience in cloud, digital and AI, ideally in CX and/or SaaSStrong collaborative skills—exceptional skills in working across functions and up and down levels within organizationsExecutive influence skills, with the EQ to know when to push and influence an executive and when to follow suit and executeHighest levels of professionalism (trust and confidentiality are key)Business acumenGlobal perspectiveCreativityFlexible and energized by working in a fast-paced dynamic environment.Global experience, understanding and sensitivity to cultural differencesProfessional, collaborative, flexible, curious, pleasant to work withAbout Genesys:Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-Hybrid#LI-DJ1Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $101,400.00 - $210,600.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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