Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Genesys IT Go-To-Customer Solutions team is accountable for the strategy, delivery and operations of technology solutions that enable our marketing, sales, customer care and finance business capabilities. The Go-To-Customer Solutions team is seeking an experienced Program Manager with technical and business acumen, who can collaborate on the next generation of products for Genesys’ internal customers. The ideal candidate will have deep experience in managing transformation programs cutting across multiple functional groups, projects and/or product teams as well as successful experience working with business and technical stakeholders, product owners, and a variety of cross functional teams. This position is responsible for the value-based delivery of programs and their associated projects and or products, working across organizations and product teams to plan and develop strategies, and defining what is needed to successfully deliver the strategic objectives. What this role isn’t: This isn’t a role where you should wait for instructions. You will need to jump in and quickly make actionable, and measurable contributions. This role also isn’t just about planning and coaching. You will need to work with numerous teams to help them execute team plans, measure outcomes, and pivot if needed. What you’ll bring to the table: You will need to be a highly effective communicator, have strong interpersonal skills, and strong PowerPoint presentation skills. You will not only be responsible for coaching and motivating the project and/or product teams you are assigned, but also work with management to provide status monitoring and reporting, identification and mitigation of risks as well as facilitating program and portfolio reviews. Some details about what you’ll do: End-to-end ownership of program scope/priorities, planning, resource management, schedule, budget, risks and issue management and overall progress against business outcomes at the program and portfolio level Executive communication with senior cross-functional leadership to align on the priorities, value delivery & execution Optimize the flow of value through the teams, facilitate the prioritization of all work ensuring alignment to the strategic roadmap & manage the program backlog that feeds work to the teams. Develop program metrics and continually monitor and report on the progress of programs to all stakeholders, project team members, and the Strategic Management Office Mentor team members in agile and scrum methodologies through an agile transformation, all the while, promoting best practices and driving continuous improvement. Requirements: Excellent communication, organizational, interpersonal and presentation skills Experience managing a product team Established past performance of program planning, delivery, and driving efficiencies through lean governance and process improvements Experience analyzing program metrics and improving product and team delivery. Experience with Jira, and Smartsheets tools a plus! Established success in areas of impact for influence, cross group collaboration, and focus on positive outcomes. Must be a self-starter, organized and detail oriented with competent problem-solving skills. BA/BS in related degree or equivalent experience 15+ years’ experience in delivering software solutions. Experience with SaaS a plus! PMI-ACP, CSM, PgMP, PMP or equivalent preferred #LI-Remote #LI-Hybrid #LI-Onsite #LI-CP1Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $139,100.00 - $288,900.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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