Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?SOFTWARE DEVELOPER What you’ll do:In this highly visible position within Genesys, you will be setting the direction for our Engage architecture. This includes areas like deployment, capacity planning, scalability projections, reliability, disaster recovery, performance, security, and operating margin of the product. Your background in cloud architectures will aid in your success for this role.You will provide a technical roadmap and architecture for the Engage platform which is based on Docker and Kubernetes. This will all take place in a continuous integration and delivery environment where your solid DevOps experience will be an added dimension into the architecture.By owning this architecture, you will also be involved in the following:• Drive change for Engage technology strategies across Research and Development for system availability, scaling, security, observability, and operating margins.• Deep understanding of Containers (Docker), Orchestrators (Kubernetes), Helm Charts.• Understanding of Load-balancers (nginx), API Gateways (Kong, Ambassador), Service Mesh (Envoy, Istio), Service Discovery (Consul), SDN, Secrets Management (Vault).• Queue and Data Services e.g. ElasticSearch, Postgres, Kafka.• Deep focus on observability e.g. Helm Charts, Prometheus, Grafana, Fluent Bit, statsd, Kibana.• Drive stack observability Log Management, Metrics Aggregation pipeline, system alerts etc.• Working with Engage customers from an architectural perspective and providing best practices for operating the engage stack and increasingly making it turnkey. Who you are:• Bachelor’s degree in computer science.• Distributed systems engineering principles applied to scaling mission critical service applications.• Experience in operating and managing Kubernetes technologies across multiple platforms (Azure AKS, Openshift, AWS EKS, Pivotal), Terraform.• Strong distributed systems engineer with deep understanding for large scale distributed microservice and serverless based systems.• Strong hands-on skills in prototyping and experimentation, analysis.• Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting