Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Title : Director, Software Development & Data EngineeringSummary :Director, Software Development & Data Engineering is a key member of the global engineering leadership team for Enterprise Data & Analytics that utilizes your thought leadership to design, deliver, and operate the capabilities that transforms our business.The Director has two encompassing responsibilities: staff outstanding teams and deliver enterprise data capabilities that align to our business strategy.Staffing, enabling, and supporting product-oriented delivery teams is crucial to the success of the organization and has a direct impact on our ability to drive the business forward. These teams create data products and consumption capabilities that meet the needs of our enterprise, analyst communities, and downstream systems that utilize data to drive the business. This role is a thought leader in two or more data technology domains and will offer consultative services to business and IT teams on how to deliver capabilities using modern patterns, approaches, processes, and tools. This role reports to the Senior Director, Global Data Platform Engineering, Architecture, & MLOps.Responsibilities :In this role, you will have extensive experience in staffing high performance engineering teams. Additionally, you’ll need to be able to communicate across all levels of the business, leading conversations, consulting with teams, and using your expertise to align various stakeholders. This requires both technical delivery experience and the ability to influence others outside of your team. Developing a master understanding of our systems and capabilities is key to enable collaboration. You’ll also have experience designing, deploying, and operating cloud-native technologies in support of an enterprise data strategy.• Staff cross-functional and autonomous product-oriented delivery teams that build, maintain, and operate platforms that support enterprise data needs, analyst communities, and downstream systems that consume data to drive Genesys forward• Foster a culture of continuous engineering improvement through innovative thinking, mentoring, feedback, metrics, and transparency• Partner with Product Management, senior leaders, and other stakeholders to set the vision and articulate a detailed delivery roadmap for the team• Be an evangelist for the business value that IT delivers • Support the creation of thought leadership as expressed in white papers, conference publications, presentations, and related media• Possess an overarching and innate desire to do the right thingRequirements:• 8+ years of experience in senior technology-based data delivery, architecture, or similar leadership roles• Master expertise in database systems, data engineering, APIs, and public cloud technologies and patterns• Strong business acumen, relationship building, and superlative communication skills• Demonstrated expertise in two or more core enterprise data systems and capabilities (ingress, compute, egress, MDM, AI/ML, etc.)• Thrives when challenged; able to backup viewpoints with facts and achieve compromise• Success in deployment of cloud-native delivery patterns as well as hybrid approachesAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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