Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Principal Product Management - Journey/Workflow OrchestrationDepartment & Team: Product ManagementReports to: Chris BohlinLocation: Ireland (on-site in our office in Galway, hybrid or working remote in Ireland) Summary:Are you interested in creating a new market category for the world’s #1 Experience Orchestration platform? Does sitting at the intersection of business, technology, and design excite you? Do you want to help build new products the marketing is clamoring for that will be differentiated in the marketplace? Come see what Genesys Cloud Product Management is all about!The ideal candidate will have the following qualifications:A strong product management background or experience in use case/requirements gathering, implementation, and trainingExperience leading large projects across enterprise and mid-market customersA well-rounded technical background in current SaaS technologies Rock-solid background in understanding customer journey and workflow orchestrationDeep understanding of automation technologies with a firm grasp of the industry space and players in this space You’ll be customer-obsessed, strategic, detail-oriented, and highly creative driving with the following primary responsibilitiesYour Responsibilities:Work with senior-level product and R&D leaders to shape the world’s #1 Experience Orchestration platformBuild a strategy and product plan across multiple teams using existing and new technologies. Assist Marketing team in the go-to-market planning and execution, and messaging and positioningParticipate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc.) Build and improve processes for collecting customer feedback, building requirements, and maintaining long-term roadmap Participate in the business development and partnership building activities (demos for potential partners, roadmap alignments) Collaborate with other groups within the company to orchestrate successful product outcomes including Sciences teams, Engineering, Design, Technical Program Management, Delivery, Support, Customer Success, and Product MarketingSkills & Experience:5-8+ years’ Product Management experience in Software development (Cloud/SaaS preferred)Experience working with enterprise and mid-market customers from various industries focused on the contact center space and the back-officeExperience with current customer/workflow journey orchestration platforms (Data Insights, AI, Visualizations, UX)Experience with developing and managing functional/feature requirements necessary to build highly engaged experiences.Experience with Design Thinking principals and methodologiesHave extensive experience with developer-first and API-first developmentHave experience building complex technical productsHave experience building products that run in public cloud environments using microservices architecturesEducation:BS Computer Science/EngineeringMBA (Preferred)Benefits:Flexible work schedules and work from home optionsDevelopment and career growth opportunitiesExcellent pension schemeBonus schemeHealth InsuranceIncome Protection & Life AssuranceFamily friendly leave allowances, including paid maternity and paternity leave.#LI-VL1About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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