Sales Engagement Director - Professional Services

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Location: Remote, US Summary:The Sales Engagement Director aligned to Professional Services drives revenue in assigned accounts, while creating and fostering relationships with all levels of internal and external stakeholders. This is a highly visible and strategically positioned individual contributor sales role. To be successful, you will need to understand customer needs, challenges, and expected business outcomes and provide them with Genesys solutions.  You'll work with internal teams along the Customer buying cycle to ensure the customer is provided with the best solutions to achieve their business goals. Job Duties: Create and drive revenue within a specified region or list of named accounts by developing strategic business plans.Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of the Genesys solution.Meet and exceed all quarterly and annual financial targets.Align with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SDR, SC).Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals.Ensure 100% customer satisfaction and retention.Identify and foster strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Ensure customers are continuously up to date on all the latest Genesys offerings and can demo the base functionality. Experience/Qualifications:5-7 plus years of sales experience in Cloud or SaaS based software sales in customer centric organization.Ability to influence across different functions internally without formal authorityExamples of work in a dynamic and transformative environment.Exceptional interpersonal and presentation skills – both written and verbal.Strong account planning and management skills, including mature negotiation skills.Positive attitude and high willingness to learn and share knowledge with coworkers.Proven experience in communicating with executives and stakeholders at different levels.Proven experience understanding customer needs and being able to articulate solutions.Proven ability to increase your pipeline within current customers as well as net new logosConfirmed ability to lead complex sales cycle, with a track record of successful revenue attainmentAbility to travel up to 50%Compensation and Benefits: Medical, Dental, and Vision InsurancePaid Parental LeaveTelehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off401(k) matching programAdoption Assistance Infertility treatmentsSee more Genesys benefits information at  https://mygenesysbenefits.com/ #LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $100,100.00 - $207,900.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.