Corporate Strategy Manager

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Genesys is seeking an experienced corporate strategy manager to support strategic planning and research projects within the company. This position will have a crucial impact on defining and creating the corporate strategy and will be focused on driving customer and employee experience (CX & EX) market research projects for the executive team and other internal stakeholders. There will be the opportunity to participate in business transformation and M&A activities, as well.This role is ideal for someone with a strong corporate strategy background and direct experience in the customer experience, contact center, or employee experience markets (either directly or as a consultant/observer). Genesys is a leader in the customer experience market and offers: a fully remote “virtual office”, respect your life outside of work, agency over your own activities, and the ability to implement, not just create, ideas. Genesys is fast-growing, creating many opportunities for advancement and increased responsibility. You are a great fit if you are a passionate and knowledgeable contributor, enjoy working through ambiguity, have a strong executive presence, and can communicate your ideas in a structured way to deliver a defined outcome. ResponsibilitiesProvide a point of view on the customer experience, contact center, or employee experience markets.Manage research projects alongside internal stakeholders and external analyst vendors.Gain a deep understanding of your research focus and be able to provide insightful and structured analysis of the subject area. Have a clear understanding of the company and strategy and be able to have a point of view and opinion on a large variety of strategic topics.Create and deliver executive level presentations and documents that clearly describe the outcome of the research and recommendations.Partner with cross-functional, international teams to proactively understand their needs as it relates to improving their decision making.Must have ability to travel up to 20% of time (travel will be for “purposeful presence” only).Minimum Requirements5+ years of experience in the customer experience, contact center, or employee experience markets for a Cloud/SaaS organization.Direct (or consulting) experience in the contact center market is strongly preferred, but not required.Experience in competitive intelligence, market intelligence, or strategy is required, but sales, finance, product marketing, or product management will also be considered.Experience at a top-tier consulting firm is a plus, but not required.Applicants with lower tenure but strong experience will be considered.Experience working in a global organization.Bachelor’s degree or higher in business, engineering, marketing, communications or a related field.Ideal CandidateYou possess excellent analytical and research skills; the ability to organize and summarize large amounts of information in a structured way and draw key conclusions.You are a strong independent contributor that can drive your own projects, when necessary.You can synthesize technical material and identify key insights for various audiences.You are determined and persistent; you enjoy autonomous research to find key relevant information and strategic intelligence.You have high emotional intelligence and can build productive & positive working relations with co-workers with varying technical & business backgrounds.Excellent communication skills, both verbal and written, with strong PowerPoint skills.You can create compelling content and narratives to maximize readership and adoption of ideas.#LI-DJ1#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $94,900.00 - $197,100.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.