Lead SRE Engineer

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?About the SRE Team: The Service Reliability discipline is at the cutting edge of DevOps and cloud native architecture. Our mission is to systematize reliability and recoverability across hundreds of services running at massive scale. Genesys Cloud is in hypergrowth; Service Reliability Team is a handful of engineers inventing the tools and techniques to enable our teams to keep up with the demand for our platform.     We are an extremely knowledgeable and friendly team. We are always helping our fellow team members with challenges and providing assistance with solutions.  We are very collaborative and support each other in many aspects throughout the development process.   Job Summary: We are seeking a highly skilled Lead SRE Engineer to join our team. They will work closely with development teams to ensure the reliability and availability of our services. This role will focus on implementing resiliency best practices, promoting observability, implementing SLIs/SLOs, and promoting chaos engineering practices. Key Responsibilities: Lead efforts to implement and promote resiliency best practices throughout the organization Enable and promote observability of our systems and applications Participate in on-call rotation for platform incidents Implement SLIs/SLOs to help ensure service level agreements are met Assist development teams with performing root cause analysis of production incidents and work with them to implement preventative measures Promote chaos engineering practices to test system and application resiliency Design and host Game Days to test and validate disaster recovery playbooks Work with architecture and development teams to develop reliability patterns, author documentation and present findings internally Help ensure compliance with security and regulatory requirements Mentor and coach junior SRE team members Collaborate with other technical teams to promote cross-functional knowledge sharing  Qualifications: Bachelor's degree in Computer Science or equivalent experience 7+ years of experience in software engineering  2+ years of experience in a SRE or related role Strong experience with resiliency practices (observability, SLIs/SLOs, root cause analysis, and chaos engineering) Experience with cloud infrastructure and deployment technologies (AWS, Azure, etc.) Experience with multiple programming languages (Java, JavaScript/TypeScript, Python, etc.) Understanding of scalability and availability in distributed systems Experience with observability tools such as (Open Telemetry, New Relic, Sumo Logic, Prometheus, Grafana, etc.) Excellent communication and collaboration skills Strong leadership and mentoring skills #LI-Remote #LI-Hybrid #LI-Onsite #LI-CP1 Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $137,150.00 - $284,850.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.