Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Are you someone who likes to work with the latest in cloud and AI technologies to solve interesting and challenging problems? If so, Genesys might be the place for you!The Speech and Text Analytics team is looking for engineers dedicated to learning and innovating in areas like voice transcription, transcript analysis, and keyword identification. It will be a fast-paced hybrid work environment that supports continuous change, innovation, and experimentation.You will have opportunities to do full-stack development for high-quality cloud-native products. You will work with speech recognition engines that process over 6 billion words per week.Key ResponsibilitiesDevelop and maintain cloud applications that will be used by millions of agents.Implement new features through agile development practices.Support production environment inquiries and issues.Deliver resilient, scalable, and maintainable cloud applications built on AWS.Participate in code reviews and be open to constructive comments.Explore innovative technologies to support continuous improvement.QualificationsBachelor’s degree in Computer Science, Computer Engineering, or related disciplines.2+ years of related work experience in front-end, back-end or full-stack development.Working experience with OOP language or JavaScript utilizing OOP concept.Good verbal and written communication skills.Experience working with JavaScript frameworks such as Vue/React/Angular is a plus.Experience working with Amazon Web Services such as EC2, S3, CloudFormation, CloudWatch, Lambda, DynamoDB, SQS, SNS, Kafka, Redis is a plus.We offer a competitive salary, flexible work hours, and a great work environment (in-office and remotely). Do not miss this opportunity to develop a rewarding career and be part of a fun, ever-changing work environment.Benefits:Medical, Dental, and Vision InsuranceFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesVacation with unlimited Open Time Off; August Free Fridays and Year End Shut DownGroup Retirement Saving Plan with company match #LI-EP1#LI-Hybrid About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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