Senior Solution Consultant

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?SummaryThe Senior Solutions Consultant works with key strategic, high growth North America and French-Canadian Customers and Partners as a trusted advisor to ensure these customers and partners can fulfill their maximum potential to deliver Empathy and Experience Orchestration at Scale leveraging Genesys software.  A large number of these customers and Partners are located in Quebec.The Senior Solution Consultant will be fluent in both French and English and will work with North America and French-Canadian Customers to perform detailed discovery, facilitate Experience Orchestration Demos, respond to RFx’s, and ultimately work towards winning over prospective customers by showcasing Genesys unique value in the context of their business and technical needs.  Discovery Sessions, Presentations and RFx’s the candidate works on may be in either French or English.  The Senior Solutions Consultant works in a consultative fashion to understand customer needs (technical & functional) and maps them to Genesys solutions, services, and consulting offerings. You will work with all levels of customer organizations, helping to tailor the joint Genesys messaging to meet the needs of various business and technical stakeholders including C-level decision-makers.The Senior Solution Consultant will also work with North America and French-Canadian Partners to educate and empower them on the Genesys unique value proposition and roadmaps to help generate pipeline, be more self-sufficient, drive product co-invention, and to help them be more effective at developing identified business opportunities. This role is imperative to the success of sales opportunities, and to enable our channel ecosystem to perform this iteratively at Scale. You will work with all levels of partner organizations, helping to tailor the joint Genesys messaging to meet the needs of various business and technical stakeholders including C-level decision-makers. Presentations the candidate works on may be in either French or English.  Key ResponsibilitiesTo support defined North America and French-Canadian Partners and Customers by understanding the customer’s business needs and mapping them to Genesys unique value in the context of their business and technical needs.Additionally, you will help partners become adept at Operational Walk throughs / Discoveries: sessions to walk through an organization’s current methods of operation and provide recommendations on improvement opportunities.  This may include sessions inside the contact center to observe the customer experience as well as sessions with team leaders, operational staff, and management.Typical outputs that you will perform will include: Walk our customers and partners through Genesys solutions via demos, workshops, and presentations to articulate how our applications deliver customer experience transformation and outline benefits for specific users such as agents, supervisors, and administrators. Presenting recommendations on how partners and customer should embark on improving customer experience.Demonstrating the art-of-the possible in the Genesys Solution that closely matches the future state customer experience vision of the stakeholders the candidate works with (in both French and English).Create or provide documentation, such as Discovery, Architecture & Solution Design Proposals (in both French and English), to ensure a smooth transition to service delivery.Supporting partner and customer responses in RFXs as needed in both French and English. Educating partners and customers on Genesys Experience Orchestration Value propositionCoaching the partners to be self-sufficient to find informationSeek and recommend process and content improvements internally to make it easier for North America customers and partners to conduct business with Genesys.Keep our partners apprised of current and future Genesys product releases through Webinars and content creation.A keen understanding of what functionality or capabilities our customers and partners will require in the future and bring that data back to the product team(s) for consideration/prioritization.Building and documenting reusable solutions that leverage Infrastructure as Code (IaC), RESTful API’s, cloud services, and other modern technologies to enable the Genesys customer and partner communities.Minimum RequirementsHold a bachelor’s degree and 5 years of relevant professional experience, including the following:  Fluent in both French and English (written and verbal).Technical knowledge covering associated Contact Centre technologies, such as surveys, quality management, recording, workforce management, IVR, Digital Engagement or PCI-compliance. Technical knowledge in some of the following areas, such as VOIP, SIP, RTP, Messaging, Carrier Services, Infrastructure, Networking or Security.Familiarity with cloud platforms (Amazon Web Services) and cloud application architecture (Microservices, Kubernetes & Docker). Familiarity with Natural Language Understanding (Amazon Lex, Google Dialog Flow, Nuance).Refined presentation skills showcasing presence and gravitas and be able to facilitate workshops towards successful conclusions. Empowering partners to be able to:Propose solutions that are mapped to business requirements.Scoping the customers functional and nonfunctional specifications, by providing a Solution Proposal and/or Architecture Diagramworking with Professional Services to ensure an accurate Statement of Works.  You will be outgoing, energetic & passionate about our solutions, you’ll be comfortable in articulating our solutions and convincing decision makers, and to raise the bar for partners to perform to the same high standard.  Preferred: Programming Languages: JavaScript & PythonExperience working with the Quebec Provincial and/or Canadian Public Sector (i.e. familiar with Quebec Provincial and/or Canadian Public Sector customers RFx process and sales cycles)Hands on experience with the REST API’s (Application Programming Interface) integrations, methodologies, and benefits.Infrastructure as Code: CloudFormation & TerraformCloud or SAAS based software Sales.Understanding the fundamentals of Computing, such as completing a Technology Degree, or undertaking certifications relevant to Cloud, SaaS, or XCaaS.#LI-AN1 #LI-RemoteAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.