At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. We’re looking for a talented strategic user researcher to help build innovative experiences by investigating new territories for Sonos. You’ll be directly involved in helping us identify new customers we can attract to our product offering. In this role, you’ll use your full range of skills from deep qualitative research, quantitative analysis, and design research, and you’ll do this within a multidisciplinary team of talented designers and technical specialists. This is a remote position.What you’ll doWork collaboratively with designers, product managers, and developers to identify new experiences that expand our portfolio and evolve where sound can play. Define and prioritize questions, plan and execute research from concept testing through launch. This includes iterative testing, usability testing, comparative or benchmark testing, metric development and foundational or exploratory research. Utilize online collaboration tools to work with a multidisciplinary global team.Lead longitudinal/foundational research at the fuzzy front end to bring clearer definition to the team to build on.Lead iterative testing to refine the function and appeal of design solutions identified through front end research.Plan, moderate, synthesize, analyze, and report findings across Sonos teams.Coordinate and manage vendor support as needed.Be a strong advocate for the Sonos customer and product research. Work closely with other Sonos user researchers and multidisciplinary teams to ensure insights and learnings are understood and incorporated into our broader body of customer understanding.What you’ll needResearch shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. If you don’t have 100% of the skills listed, we strongly encourage you to apply if interested.7 - 10 years experience conducting qualitative research end-to-endExperience conducting strategic research and developing actionable insights that drives new product development.You’re experienced researching software/apps and hardware experiences, as well as brands and trends.Great collaboration skills across disciplines with an emphasis on working with hardware and software designers. Openness to different perspectives and ability to include them in your synthesis.Proactive, flexible and comfortable with ambiguity to accommodate project needs. Ability to identify and analyze market trends to help support your research.You are able to translate insights into actions through creative storytelling in a concise way.You’ve developed research artifacts that help steer teams (frameworks, data visualization, etc.)You’re effective throughout the entire product development process, from problem definition through to specification.You’re an excellent communicator. You can communicate the breadth and complexity of the user journey- and how your work relates to Sonos product opportunities.Preferred: You’ve worked in the consultancy industry and experienced working with a breadth of client industries and needs.Ideally experienced conducting research for software that interacts with hardware.Strong visualization skills to create compelling presentations.Experience collaborating with quantitative research partnersRequirements:Strong portfolio demonstrating expertise in multiple research methods applied to varying goals and outcomes, including but not limited to: 1:1 remote interviews, usability tests, comparative or benchmark studies, field or in-home interviews, diary studies, and focus groups. Please include the URL in your resume.Experience working in a remote environment and using collaboration tools, such as Miro, to facilitate team collaboration and workshops.#LI-RemoteWe consider a wide range of factors when determining compensation, which may cause compensation to vary depending on your skills, experience and qualifications. This job is also eligible for discretionary bonuses as well as an opportunity to become a Sonos shareholder because all full time employees are eligible for stock grants. The minimum base pay may be modified in the future based on changing market conditions. The starting minimum base pay for this role is: $152,000We offer a comprehensive package of benefits including open time off, medical/dental/vision insurance, 401(k), and other benefits subject to eligibility requirements. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Follow the links to review the EEO is the Law poster and its supplement. The pay transparency policy is available here. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.
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