Senior UX Content Strategist

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.Building the world’s leading sound experience starts with the experience we provide for our people. That’s why we’ve been distributed from the start: initially between offices in Boston & Santa Barbara, and now with additional offices in Seattle, San Francisco & Paris. This role can be done from anywhere in the United States or Canada - any of our offices, or remotely from home. It’s about impact, not locationAs a Senior UX Content Strategist, you will help shape Sonos product experiences by setting the strategy, tone, and language for instructional content. You will drive cohesive, consistent narratives across multiple platforms and focus on making the user experience easy, premium, and engaging.What this meansUse your hybrid writing skills to craft high-quality setup and usage instructions across multiple platforms and media, including digital, print, audio, and video. Create microcopy that guides customers easily and delightfully through the app, product documentation that explains Sonos products and their intended use in a simple and direct way, and voice commands that enrich Sonos Voice Control. Work closely with colleagues from user experience, user research, product management, industrial design, marketing, legal, and software development to analyze content, break down complex concepts, discern what’s essential, and convey relevant information to our customers in a clear and engaging way. Lead by example, coaching designers and others on best practices and driving innovative instructional solutions.What you’ll doFundamentally, you’ll show off more than excellent writing skills...Deliver easy and delightful instructional content solutions for Sonos products.Act as an advocate for Sonos customers, and anticipate learning needs by understanding their behaviors.Use data and metrics, as well as logic and empathy to inform content choices.Partner closely with other teams to provide a thoughtful content strategy perspective throughout the product life cycle. Identify areas of opportunity for better writing and more effective communication, ensuring content solutions evolve with our products.Edit assertively, both your own work and your peers, to improve the overall experience.What you’ll needBasic QualificationsMinimum 5-8 years’ experience planning, writing, and editing customer documentation3+ years in-product writing experienceBA/BS in a related fieldPrior experience mentoring people a big plusExperience championing and managing projects and initiativesExperience applying instructional content across multiple platforms and different mediaStrong working knowledge of content management and online publishing toolsDemonstrated interest and aptitude to learn the underlying complexity of a new product or software feature and translate it into simple, easy-to-understand user instructionsStrong communication skills and the ability to thrive in cross-functional teamsExcellent grammar and writing skillsGreat organizational skills, relentless attention to detail, and the agility to adapt and thrive with changing priorities and tight deadlinesA current portfolio of writing samples  Experience working in an Agile development environment preferredExperience using design software tools like Figma a big plus#LI-RemoteWe consider a wide range of factors when determining compensation, which may cause compensation to vary depending on your skills, experience and qualifications.  This job is also eligible for discretionary bonuses as well as an opportunity to become a Sonos shareholder because all full time employees are eligible for stock grants.  The minimum base pay may be modified in the future based on changing market conditions. The starting minimum base pay for this role is: $117,000We offer a comprehensive package of benefits including open time off, medical/dental/vision insurance, 401(k), and other benefits subject to eligibility requirements. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Follow the links to review the EEO is the Law poster and its supplement. The pay transparency policy is available here. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.