Senior Support Release Manager

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. At nCino we are dedicated to creating software that is changing the banking industry by helping bankers lend with confidence, efficiency, and transparency and better engage with their customers. Our Support Engineering department is a talented group of Subject Matter Experts who work closely together to support the successful adoption of nCino software. Our department values are learning, customer service, collaboration, teamwork, and fun, and those values guide us in balancing hard work with passion and enjoyment for what we do. The Senior Support Release Manager must be passionate about the customer experience, innovation, speed, reputation, cross-team partnerships, vendor management, and delivering programs that enable our customer’s success. The ideal candidate is forward-looking, biased for action, ensures the team is set up for success and earns trust through broad internal and external stakeholder influence. This role is customer-facing, cross-functional, and highly visible across the organization. Responsibilities:Configure the Salesforce platform and nCino Bank Operating System application as it relates to nCino releases Efficiently troubleshoot release deployment issues with internal tools, Salesforce processes and limitations, and technical constraints Responsible for assuring mass release deployments schedule approvals and on-time deploymentProject manages assigned customer deployment process including planning, scheduling, and driving adoption of the nCino release through different stages and environments:Document all actions during the customer release process to provide written guidance on project management processes, best practices, and methodologies within the teams and for customers' operationsEffectively lead communication with internal and external stakeholders to oversee deployment schedules and to ensure that all parties remain fully informed about the new releases, timelines, functionalities etc. Plan and align with customer change management process for effective use of nCino softwareConduct customer webinars to educate customers on the new releasesParticipate in product release deployment planning and retrospectives events to identify any potential risks to releases and deployments  Partner with Product Management on the prioritization of critical features and product fixes, including inclusion in the Known Issues List Development improvements to the nCino release methodology, change management, strategy, and documentation. Educate customers on the process and resources including release notes, deprecation notices, known issues, and metadata changes. Partner with nCino leadership to design and launch new complex projects and programs based on strategic needsQualificationsRequired:Bachelor’s degree in Computer Science, Information Systems, or Business Management, 4+ years of experience in IT/Software industry or combination experience, education Inclusive of 2+ years of experience: Working with large customers and managing large software project plans that affect multiple facets of a company, including customer’s successful adoption of releases Developing and managing   multiple releases deployment strategies for a SaaS company  Exceptional communication and interpersonal skills with the ability to influence internal and external stakeholders, including customer administrators and executive sponsors Demonstrated dedication to customer service, customer satisfaction, and quality Understanding of project management principlesKnowledge of software release lifecycleDetail-oriented, analytical, and able to enforce processes and deadlinesWork in a fast-paced environment with changing prioritiesAbility and motivation to learn quickly, work in a team environment and independentlyDesired:nCino Bank Operating System experienceKnowledge of the commercial, small business banking, treasury, consumer space in relation to both processes and regulations SQL/SOQL or related Database ExperienceCertified Salesforce Administrator and/or Certified App BuilderExperience with issue tracking software such as Salesforce CRM, JIRA, Trello, TFSExperience with continuous integration or automated testing Experience with defect management or quality assurance If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com. Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success.  We strive to create workplaces where employees are empowered to bring their authentic selves to work.