Please Note:1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)2. If you already have a Candidate Account, please Sign-In before you apply.Job Description:Broadcom Software Group (Symantec division) is the world's leading cyber security company, helping organizations, governments, and people secure their most important data wherever it lives. The Federal Professional Services / Customer Success team is a globally recognized leader in cyber security services across the US Federal defense, civilian, and intelligence agencies. We bring decades of experience in defending cyber interests globally and delivering advanced capabilities, honed from protecting some of the government's most valuable assets. Our solutions and services ensure Federal government customers have an adaptive defense strategy, sustainable threat protection, and a mature security posture. The Professional Services - Client Service Consultant will support Federal / Public Sector customers on-site and/or remotely within the United States. The consultant will assist in the hands-on implementation, operations, administration, and support of Symantec’s product portfolio; Data Loss Prevention (DLP), Data Center Security (DCS), Symantec Messaging Gateway (SMG), Symantec Endpoint Protection (SEP), Symantec PGP, Symantec Endpoint Detection & Response (EDR), Web Protection Suite including Secure Web Gateway (SWG), Edge Proxies (ProxySG), and Cloud Proxies (WSS).Job Responsibilities: Provide Symantec product / subject matter expertise and thought leadershipProvide guidance, recommendations, and best practices for Symantec solution operations.Stabilize and optimize Symantec solution system performance, including rules and reports.Assist with Symantec solution component upgrades, installation, testing, and configuration.Liaise with Symantec Support, Engineering, Product Management, and others within Symantec on behalf of the customer.Provide a single point of contact and hands-on escalation and remediation for critical issues.Respond rapidly to unplanned events, including after-hours for Severity 1 issues. Proactively communicate relevant technical information and alerts on known issues, hotfixes, new releases, etc.Provide regular status reports for critical incidents, projects, and proactive services.Communicate professionally and effectively at all organizational levels.Help Symantec's customers meet their cyber security and business objectivesSuperb written and verbal communications skills in English.Desired Qualifications: Prior technical experience with Symantec and BlueCoat technologies – preferred. Technical experience with Data Loss Prevention (DLP), Symantec End Point (SEP), Data Center Security (DCS), CloudSOC CASB, Symantec Secure Web Gateway (WSS / ProxySG), and other Symantec or similar technologies.Understanding of cyber-attack categories, characteristics, vectors, and vulnerabilities.Hands-on knowledge of operating systems, networking, and security architecture.Working knowledge of authentication solutions (LDAP, 2FA, etc.)Ideal candidate will have a CISSP in good standing (to meet government certification requirements). Other relevant security certifications that are in good standing may also be acceptable, depending on the role of the consultant.Additional Requirements: U.S. Citizenship is requiredActive U.S. Federal Government clearances are highly desired (Public Trust, Secret, Top Secret, TS/SCI, TS/SCI with Full Scope Polygraph). The Candidate must be willing to maintain the security clearanceExperience working with Federal Government (Department of Defense, Civilian, Intelligence Community) customers is preferredSuperb written and communication skills in EnglishIdeal candidate will have a CISSP in good standing (to meet government certification requirements)Experience: Bachelor's + 8+ years of related experience#LI-REMOTE Additional Job Description:Compensation and BenefitsThe annual base salary range for this position is $91,200 - $152,000.This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
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