Please Note:1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)2. If you already have a Candidate Account, please Sign-In before you apply.Job Description:Customer Success Managers are responsible for working with customers to ensure they realize the full value of their Broadcom Software investment. CSMs understand their client’s business requirements, share best practice approaches for achieving the desired outcome, and help their customers leverage the Broadcom Software portfolio to achieve their goals. Broadcom CSMs serve as customer advocates for their clients and provide direction for a wide range of program activities. CSMs regularly manage initiatives and sometimes work on site with customers. Customer Success Managers are responsible for high-level relationship management and act as client liaison during delivery of services engagements. CSMs are strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. The CSM works to grow the client relationship by identifying new business opportunities. CSMs works with the delivery team to execute on contract terms and conditions to ensure on-time delivery of projects that support the client’s business.- Knowledge: • Internally recognized technical & business contributor who uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. • Possesses a specialized level of technical expertise or business acumen with accomplished track record• Networked within the industry and acknowledged expert by peers• Technical or business consulting resource to business level managers- Job Complexity / Contribution : • Works on advanced complex technical projects or business issues. • May manage resources to achieve group objectives• Decisions have major impact on organization, both internally and externally- Supervision: • Goals generally communicated in “solution” or project goal terms. • Sets direction for high-impact and/or long-range strategic/technical projects• Leads major initiatives/projects• Virtually self-supervisoryKey responsibilities include:Drive customer adoption and success with Broadcom software solutions within a defined set of large customers.Build relationships with customers as Trusted Advisor and hold business reviews to ensure alignment.Proactively engage with the Broadcom sales Account Team to orchestrate renewal readiness.Promote Account Team collaboration to build, share and execute a strategic account plan.Support customer feedback activities and execute closed loop feedback mechanisms (NPS).Orchestrate key adoption activities:Deliver personalized onboarding for customers with new products.Document customers’ environment, business requirements and competitive landscape.Deliver activities to drive customers’ Return on Investment.Deliver value program activities and proactively facilitate customers’ education needsOrchestrate product implementation and adoption process.Promote product currency by assessing product lifecycle events (EOS/EOL) and initiating upgrade planning and execution.Proactively escalate significant product support issues and ensure ownership.Manage customer engagement in Communities, References, Success Stories, Events etc).Required Experience/Background:Bachelor's degree12+ years of experience in the IT industry with a deep understanding of how customers use IT to deliver business value/outcomes.Broad understanding of industry trends and directions.Previous customer-facing experience with a large enterprise software vendor (preferred).Excellent written and oral communications skills; excellent presentation and public speaking skills.Strong executive presence.Ability to navigate across the organization to solve problems.Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
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