Please Note:1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)2. If you already have a Candidate Account, please Sign-In before you apply.Job Description:Job Description Summary:The Customer Success division of Broadcom Software is looking for qualified individuals to serve as Data Security Resident. Residents are services experts deployed into our most important customers to serve as Trusted Advisors and to drive the realization of customer value through delivery of operational production systems based on Broadcom software. The Data Security Resident is a technical customer success position embedded with Broadcom clients to solve and deliver solutions. The Resident Consultant will have technical and business process knowledge necessary to guide regional Clients through the analysis, design, implementation and integration of one or more products. The Resident Consultant knows and applies the fundamental concepts, practices, and procedures of a particular field, and has mastered the key responsibilities. Assignments can be broad in nature and the Resident Consultant may serve as a resource to others to resolve complex problems and issues. In addition, the Consultant will be responsible for ongoing mentoring within the consulting team and must be an available resource for peer support. This Resident Consultant will be a technical architect in Data Loss Prevention (DLP) and/or Cloud Access Security Broker (CASB) technologies. The work location will be remote or at a client facility with possible travel onsite. The successful candidate will be part of a team of Information Protection Consultants that provide assessment, design and implementation services as well as operational residency services for any of Broadcom Security Software’s customers.Knowledge/Skills/Responsibilities: Assess, design and transform customer DLP and CASB environments following Broadcom project methodologyAssess, and optimize DLP/CASB policy and perform system stabilization and performance improvements on customer DLP/CASB infrastructure or designLead the Assessment of a client's Technical Requirements and Business Objectives to effectively implement product solutions that adhere to Services Best Practices Troubleshoot Technical and Business Process issues, including root-cause analysis Assist with scoping new DLP and CASB service opportunitiesProvide guidance, recommendations, best practices, etc. for DLP and CASB operationsPerform customer knowledge transfer on technical operation of DLP and CASB policy and workflow creation / maintenanceAssist with DLP or CASB component upgrades, installs, testing and configurationLiaise with Product Support, Engineering, Product Management on behalf of the customerProvide primary point of contact and hands-on remediation for critical issues during engagementsProactively communicate relevant technical information and alerts on known issues, hot fixes, new releases, etc.Provide knowledge of 3rd party integrations and perform as requiredBe able to work in large scale global environments effectivelyProvide regular status reports and other required project documentation artifactsCommunicate professionally and effectively at all organizational levelsKeep the Account Team informed of major issues or new opportunitiesAssist in the development and maintenance of Information Protection project methodologyAct as a Trusted Advisor to both Client and Company Provide Client and Consulting Team Leadership Interact with Technical Support to Open, Track and Resolve Product issues Work closely with Product Management and Product Engineering learn new feature/functions Assist with ongoing maintenance and improvement of methodologies and document templates Pursue, Achieve, and Maintain technical education and certifications Adhere to all company policies, including Time and Expense Policy, Code of Conduct/Ethics and Training Job Complexity / Contribution: Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuityLeads major projectsInfluences or impacts others' priorities, decisions or activitiesEscalation point for complex issuesSupervision: Provides a leadership role for the work group through knowledge in his/her area of specialization. Generally free to determine work priorities based on general direction from managers. Determines methods and procedures on new assignmentsConsults with management & technical leads on standards and policies to be followedCompletes objectives independently while collaborating with peers and management as neededEducation, Training & Certifications Bachelor’s Degree (or global equivalent) in Computer Science or Business-Related Field – preferred Prior experience with Symantec and Data Protection technologies – required Advanced college coursework in Computer Science, Information Security or equivalent experience – preferred Certifications for hardware, operating system or specific technologies are preferred, including those from the following organizations: (ISC)2: CISSP ISACA: CISA / CISM GIAC: GSEC / GCED / GCCC / GDAT Cloud: Amazon, Microsoft, Google Experience: Typically, eight (8) or more years of IT-related work experience is required for this position, with 5+ years of experience administering, supporting or consulting on DLP or CASB in an enterprise customer environment. Must have experience across Systems Engineering (Windows and UNIX), Databases (MS SQL Server, Oracle) and Operations, exposure to a variety of organizational sizes, and general knowledge of the roles and objectives of IT Audit, Compliance and Security. Additional Job Description:Compensation and BenefitsThe annual base salary range for this position is $111,000 - $185,000.This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
View Original Job Posting