Professional Services Manager

The Professional Services Manager is responsible for providing consultative, technical accounting subject matter expertise, knowledge, project support and guidance to customers in order to facilitate use of Workiva technology and ensure the highest quality customer experience.The Professional Services Manager augments the user’s in-house accounting abilities to optimize the customer’s success.The Professional Services Manager serves as an accounting expert and applies accounting acumen to customers on a project basis, providing customer project management, XBRL data modeling, mapping, tagging and review of customer XBRL projects in compliance with quality and customer satisfaction standards.Joining as a new Professional Services Manager, we will teach you XBRL and how to use the Workiva platform to support our customers XBRL filings. As this role is client facing, and will be aligned to one of our EMEA regions, we require candidates to speak business level English and either French, Spanish or Italian.What You’ll DoProvide Subject Matter ExpertiseApply accounting expertise to facilitate use of Workiva technology and enable customers to create and submit high-quality XBRL-tagged interactive data files in compliance with regulatory body standardsMapping:Map the Financial Statements and Notes, and Financial Statement Schedules to the appropriate XBRL Taxonomy (GAAP, IFRS, etc..):Review the accounting policies, statements, notes, and schedules and gain an understanding of the amounts presented to identify the related accounting standards concepts in the appropriate taxonomyUnderstand the industry accounting disclosures specific to Workiva customersStay current with new rules, guidance and best practicesModeling:Model the XBRL Mapping, utilizing the applicable Taxonomy, selecting the appropriate line item concepts, axis, and membersInterpret guidance form taxonomy to determine accuracy of tag choice or evaluate that extensions follow the relative intent of the taxonomyConsult to rationale behind different decisionsTagging:Tag the values in the companies’ Financial Statements and Notes, and Financial Statement Schedules with the concepts identifiedDetermine whether values are stated at a point in time (Balance Sheet), or over a period of time (P&L), and whether monetary values represent debits or creditsApply knowledge of the different components of the cash flow and equity statements, presentation and disclosure requirements for: Stock Based Compensation, Fair Value, Derivatives, Pensions, Income Taxes, Inventory, Investments, Property Plant and EquipmentMaintain knowledge of taxonomies, regulations, and accounting standards' changesStay current with industry trends, updates on accounting standards and regulatory requirements, identifying and applying new skillsManage Projects and Customer Relationships:Manage projects to deliver on-time, on- budget, high-quality results and ensures customer expectations are metManage multiple, moderately complex customers and services ranging from comprehensive full service projects to more limited support for more self-sufficient customersResolve outstanding customer issues and inquiries and manage issue resolution or assist customers as appropriate depending on the type of engagementForecast and triage, if not avoid, emergency situationsApply critical thinking to navigate disclosure based on available choices with guidance and input from Team ManagerResolve conflict and escalate issues as required.Maintain open communication with Team Manager on progress and obstacles related to ongoing projects; understand, discuss and implement review comments, seek feedback and respond appropriately to improve work performance and optimize project successAdvance Workiva Initiatives:Support initiatives that address customer needs, product utilization for both new and existing products and improving department efficiencies to help meet company goalsCollaborate with other internal teams such as Product Development, Sales, Marketing and Knowledge and Education to provide subject matter expertise in customer presentations, the roll out of new products or service offerings, user group training and other initiatives to improve the customer experienceProvide feedback to Product Management and Development regarding customers’ emerging or unmet product needsEnhance department efficiencies and service offerings to maximize the impact and adoption of Workiva software solutionsWhat You'll NeedUndergraduate Degree or equivalent combination of education and experience in a related field.Accounting Certification or equivalent2+ years experienceExperience working in an accounting firm or financial reporting environment preferredAdvanced technical accounting skills and proficiency with financial accounting systemsStrong Accounting Standards - Regional GAAP, IFRS Ability to consult around needs of the customer and deliver on those needsSelf-motivated ability to take initiative, execute, and follow-throughAbility to prioritize multiple and potentially overlapping customer requirements and planned filing dates and allow for contingencies.Ability to operate and adapt in a fast paced, rapidly changing environmentAbility to multi-task and manage multiple, moderately complex projects, processes, programs, and procedures simultaneously while working under pressure to meet deadlines, organizational goals and initiativesStrong sense of customer service with ability to identify customer needs and expectations and respond in a timely and effective mannerStrong teamwork orientationResiliency and urgency while navigating challenging work periodsProven track record of delivering projects, on time, on budget and to a high quality standardSuccessful experience working cooperatively and collaboratively in a team environmentBusiness level English and either French, Spanish or Italian. . Less than 10% travelReliable internet access for any period of time working remotely, not in a Workiva office.#LI-remoteWhere You’ll WorkOur values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.Customer Success:  Always delight our customers.Trust: Rely on each other. Integrity: Do the right thing, every time. Collaboration: Share resources and work together. Innovation: Keep creating solutions and finding better ways. Inclusion: Support a diverse community where we all belong. Accountability: Be responsible for your success and failure.We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.At Workiva, you’ll enjoy: Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and moreWork-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work. Learn more about life at Workiva: https://www.linkedin.com/company/workiva/Learn more about benefits: https://www.workiva.com/careers/benefitsWorkiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.  Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.#LI-AS1