Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamDo what you love. Love what you do. At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work. About the Team This is not “just another” customer service role! Workday’s Financial area has a broad range of business-critical products, each packed with its own set of brilliant features to ensure our customers meet their everyday requirements. From Expenses to Business Assets, Procurement to Financial accounting and much more, we are there to support our customers in all their financial needs. However, we do not stop there! Behind every great product is an amazing team and the Workday financial support team is a crucial part of that. We don’t just deliver customer service; we deliver the Workday experience and sure that may sound like a pitch, but it really isn’t. At Workday Customer Satisfaction is fundamental to our culture and you don’t have to, just take our word for it, in fact we invite you to check out our 2021 Global Impact report, specifically the customer success section (p49-57). https://www.workday.com/content/dam/web/en-us/documents/other/workday-2021-global-impact-report.pdfAbout the RoleSo what specifically does the team do ?We work with the Global financial support team to provide seemless 24/7 support on a daily stream of Workday Financials cases.We create and design detailed Knowledge Base Articles in Salesforce to enable and empower our customers.We actively engage with NSC's (Named Support Contacts) on Workday community to advice and support their non-bug queries.We actively collaborate with our Quality and Development departments to ensure we are experts in the latest news surrounding the Workday Financials product.About YouYou genuinely care about helping people and ensuring they get the help they are looking for regardless of how complex the challenge might be. Through collaboration with your network and an analytical approach you tackle these challenges, enhancing your knowledge on the go and pursuing the best solution to meet your customer’s needs, regardless if that customer is external or internal. Once you reach the desired outcome you know exactly how to deliver the message guaranteeing absolute clarity and effectiveness. The reason you are able to do all of this is because you have several years of experience in situations that have helped you develop these skills.Basic Qualifications Experience in Financials (e.g. general ledger, accounts payable, accounts receivable, procurement, expenses)Customer ServiceCritical and Analytical thinking skills It would be noteworthy if you have one or more of the following:Other QualificationsPrevious SaaS support experience preferably in financials.An extensive Troubleshooting/Problem solving background A fit works both ways, so what’s in it for you? Happy employees lead to happy customers, and that’s why employees are at the center of our values. We believe our employees are at their best when everyone works together and feels like they belong. We want to work with talented, smart, compassionate, kind, and personable people who choose a team-first culture. We offer an employee-first culture to support and encourage our employees and their families. This ranges from a supportive all-inclusive environment to amazing company events and highly competitive benefit packages, we want you to work with us for the right reasons and help strengthen our amazing culture.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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