Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamWorkday's CX Analytics organization is expanding to assist in steering us toward our goal of growing from $5B to $10B in revenue! The CX Analytics group is a key player in driving this growth, by providing insights when and where users need them to support decision-making and drive business outcomes. Whether via dashboards, reports, or alerts and regardless of system, this group ensures all Customer Success insights are accurate and consistent, easy-to-understand and impactful.About the RoleWe are looking for an energetic Systems Operations Analyst to join the CX Analytics team!You'll be responsible for consistent and accurate results and connecting data sets. Ensuring that system tests are optimally completed, detailed and resolved.Responsibilities:Work across CX to understand business questions that data can answer to provide data-driven insights.Work closely with business partners to understand and detail business processes, goals and gaps.Drive the planning, prioritization, design, development and deployment of new projects and system improvements.Ensure accuracy, completeness and timeliness of reporting through testing.Leverage business knowledge and expertise to find opportunities for process improvements.Drive new measures, metrics, tracking methodologies and data visualizations.Create and manage dashboards, reports, and scorecards for the broader Services organization.About YouYou are passionate about delivering solutions and ensuring we are always focused on data quality.You will have a strong reporting/analytics background and a passion for data.Self-motivated and enjoy working in a multifaceted, fast-paced environment. As a member of the CX Analytics team, you will be tasked with developing a deep understanding of the business you support, building positive relationships with your customers, and delivering value.You collaborate with multi-functional groups on complex projects.Experience with Salesforce reports and dashboards will be added advantageStrong verbal and written communication skills.Ability to effectively elicit and translate business requirements.Exceptional ability to visually present and communicate data, analyses, and findings.Great attention to detail to ensure the highest level of quality in reports & data analysis.Ability to handle varying workloads with a high degree of accuracy.Proactive, organized, detail oriented, and quality driven.Ability to maintain discretion and confidentiality with sensitive information.Holds a Bachelor’s degreeWorkday is proud to be an equal opportunity workplace.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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