Technical Writer, Content Solutions

Company: Workday
Company: Workday
Location: Ireland, Dublin
Commitment: Full Time
Posted on: 2023-05-03 17:00
Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamInterested in helping develop quality documentation in a fast-paced environment? Talk to us about an opportunity to write for a team at Workday, Inc. providing content for the next generation of enterprise business applications.About the RoleThe ideal candidate is an outstanding writer with experience creating content for enterprise software targeted to professional and technical audiences.Develops cross-functional content for jobs to be done, use cases, and other prescriptive information that goes beyond feature documentation and helps customers with real-world opportunities and challenges using Workday.Understands the content needs of customers and the business from a broad perspective.Works closely with editorial, development, customer support, product management, and services to develop high-quality technical content.Balances multiple projects, including projects beyond normal scope, and is integral to the product team.Prepares content for online delivery.Learns and tests product functionality while writing documentation.Learns and applies Workday writing style using a minimalist approach.Provides regular updates to manager on project status.Mentors new writers with less experience in aspects of the job.Influences product team by educating on our processes and standard methodologies.Attends Agile and team meetings. Contributes to shared projects across the larger team.About YouWe're looking for someone with excellent written, verbal, and interpersonal skills, and someone who is analytical with strong attention to detail, who works efficiently in a dynamic environment, and can quickly prioritize timelines for publications. Basic Qualifications4+ years of technical writing experience or equivalent. Proficient knowledge of DITA and XML authoring tools.Bachelor's degreeOther QualificationsExperience working with customers and understanding their business needs and technical requirements preferred.Experience implementing or working with enterprise software preferred.Proactive and able to work independently on multiple projects. Background in human resources, payroll, finance, or higher education a plus. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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