Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamThe UC/AV Engineering team provides tools and services that improve workmate communications. Engineering technology-based conference rooms and spaces that enable a flawless hybrid work environment. We have a passion for problem solving, innovation, and customer service.About the RoleThe ideal candidate will be a self-motivated professional that consistently brings a high level of dedication to Workday, customers, and workmates. Supporting new hire onboarding, administration of UC/AV systems including moves, adds and changes. Conference room issue resolution and inventory control.Responsibilities: Administration of room system hardware and SaaS based systems across all Workday office locationsProblem resolution of software clients and room based conference systemsOn call point person in APAC time zone for major issuesLocal technical resource to provide on-site support, troubleshooting and conference room deploymentWork with AV integrators to coordinate technician dispatching to remote locations for repairs of room equipmentRun, review and report on the status of problem tickets and issue trends to be reviewed with senior engineers.Update existing documentation where available, develop new documentation as required for problem solving and feature functionalityMaintain conference room equipment and replacement parts inventoryAbout YouBasic Qualifications3+ years supporting or working within enterprise IT engineering teamsBasic Zoom User, Zoom Phone and Zoom Room administrationSolid understanding of conference room technologyOutstanding interpersonal and communication skillsAbility to work in a high trust and innovative environment where teamwork is importantStrong desire to learn new skills and grow within the teamAbility to travel as neededOther QualificationsStrong interpersonal skills to maintain internal service level agreements for issue resolutionInventory management skills needed to coordinate and provide reports needed for projects and break fixMust have desire and ability to drive success in a fast paced environment to deliver projects on time and in scopeAre you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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