Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamCome join us and experience Workday! Services Customer Operations team is part of CX Field Systems organization, supporting all things Salesforce.com related to two major internal business teams, Workday Education Operations, Workday Success Plan & Customer Enablement teams. Our team plays a critical role in supporting business operations by having a deep understanding of business processes, accurately translating business needs into technical requirements, and providing creative solutions to solve complex business scenarios. Ultimately, our mission is to deliver excellent user experience for both internal and external users.About the RoleBasic Qualifications:Bachelor degree in Business Systems, Computer Science, Business Administration, or equivalent.3+ years of Salesforce.com system experience.Salesforce admin certification requiredProject coordination skillsAbility to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as neededProficient in Google Doc, JIRA, Word, Excel, and PowerPoint.Other Requirements:Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.Project coordination skillsAbility to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as neededAttention to details with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.Strong interpersonal skills with the ability to research solutions to issues as they arise.Ability to manage stakeholder expectations professionally.Ability to work independently, with general direction and guidance.Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.About YouYou are an energetic and experienced Business Analyst with 5+ years of experience working with Salesforce.com to join the Services Customer Operations team. You have a strong technical background, are passionate for quality customer service, and can thrive in a dynamic, fast paced environment. You are extremely detail oriented, self-motivated, results driven, and a great communicator and team player. You are experienced in interacting with various cross functional teams, quickly understanding business processes and needs, and managing competing priorities.Responsibilities:Manage case queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.Understand business processes and use cases Define, document and maintain business processes, requirements, and policies. Look for ways to continuously improve processes & procedures.Manage and support operations related initiatives identified by the Professional Services management team.Identify opportunities for business process improvements and make recommendations as appropriate.Provide project and monthly metrics coordination and support.Work with Business to understand and prioritize field requests.Manage case queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.System testing of new functionality or bug fixes. As a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact accommodations@workday.com to explore what, if any, reasonable accommodations or exemptions Workday is able to offer.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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