Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamWe are looking for an upbeat and experienced Senior Business Analyst to join the CX Enablement, Operations, and Systems (EOS) team.About the RoleYou'll lead sessions with key business leaders and stakeholders to deeply understand what business problems we are trying to solve, key questions to be answered, and how the solution developed will fit into the business process to be supported.Host interactive design sessions using best practices to effectively solve business problems by providing sample approaches as discussion points.Your scope includes:Perform workflow analysis and document process based on business development decisions.Provide process and/or alternative solutions and makes recommendations based on cost/benefit and operational impact criteria.Document processes after conferring with internal teams to establish technical specifications for Services CPQ and Salesforce configurations and integrations.Reviews test plans for regression and system executionResponsible for User Acceptance test plan creation, when required.Ensure accurate comprehensive documentation of systems, their respective integration dependencies as well as system/software dependencies.Provide functional expertise on CPQ applicationsManage project plans in adherence to schedule to complete projects on time as well as identify/communicate project risks to the project team and business leaders.Act as a single point of contact for the internal business user(s).About YouYou come from systems background, have passion for quality and customer service, and enjoys working in a dynamic, fast paced environment.You have proven work experience as a Senior Business Analyst, with strong analytical skills to collect, organize, and translate business requirements into solution designs and technical requirements. Attention to detail and accuracy is second nature to you. You are extremely detail oriented, self-motivated, results oriented, and a great communicator. As a Senior Business Analyst, you will interact with various cross functional teams to define and document business processes and requirements.Basic QualificationsCPQ experienceSaleforce experience is a plusProficient in Word, Excel, PowerPoint, and Visio.8 years' experience as a Business AnalystMS-Excel VBA Experience desiredOther QualificationsAdept at analysis, report writing, and comfortable presenting findings to the user communities you support.Excellent analytical and problem-solving skills combined with strong business discernment and an ability to communicate analysis in a clear and compelling manner.Project coordination and project management skills are crucial.Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with multi-functional business partners and technical teams.Ability to manage stakeholder expectations professionally.Ability to work independently, with general direction and guidance.Self-motivated, flexible, teammate with solid multi-tasking, time management & organization expertise with the ability to handle multiple and often changing priorities.Bachelor’s degree in business systems, Computer Science, Business Administration, or equivalent.Workday is proud to be an equal opportunity workplace.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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