Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamIt's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.About the RoleWorkday is looking for a Reporting Analyst with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metrics to drive process improvement strategies stemming from the design, configuration and extensibility of Workday’s reporting tools. Strong communication skills (written and verbal), with an empathic approach to resolving customer issues is critical for success in this role.Key Areas of Responsibility: Develop technical expertise in various Workday technologies, including but not limited to, the reporting and analytics framework. Responsible for collaborating with clients to: identify, define, and clarify business requirements; translating customer needs into efficient reports and configurations that conform to best practices. Implement and drive methodologies to resolve configuration inefficiencies in different areas including, but not limited to reports, integrations and custom setups. Working closely with customers and implementing partners to understand gaps in current report output and configure solutions in a standardized fashion.Coordinating with various business and engineering teams on data quality issues and issue resolutions.Building organization-wide relationships to move initiatives forward and position ideas to enhance the likelihood for success.Contributing to the documentation, QA, and organization of our analytics tooling. Track and manage performance improvement opportunities to prioritize efforts across the Support, Operations and Development organizations.Identify, analyze, and interpret trends or patterns in internal metrics and log data. Uncover process gaps and work cross-functionally to formulate plans to improve system performance and reliability.Participate in our 24x7 support global coverage plan.About YouKey Technical Skills & Knowledge:Bachelor Degree in one of the following: Computer Science, Information Management, Statistics or Business.3+ years of experience in customer support, system performance, or data analyst role, and/or other relevant work experience.Excellent problem solving and troubleshooting skills.Demonstrated hands-on experience with reporting tools.Proven understanding of business requirements gathering (e.g., identifying and mapping business needs to application capabilities).Strong analytical skills with a proven ability to collect, organize and analyze significant amounts of information to drive product improvement initiatives.Ability to present data into actionable items for various audiences, including but not limited to, functional end-users and executive stakeholders.Collaboration: demonstrates effective communication (verbal and written) and is able to work with cross-functional teams to drive issues towards resolution. Demonstrated customer service experience and/or strong interpersonal skills. Able to deal with the stress related to resolution timeframes and conflicting/opposing prioritiesAre you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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