Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamDo you have what it takes to continuously provide outstanding Customer support? Are you ready to take your knowledge of Higher Education, collaborating and problem solving to resolve Customer issues? About the RoleJoin our team and experience Workday!It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.Do you have what it takes to continuously provide outstanding Customer support? Are you ready to take your knowledge of Accounting, collaborating and problem solving to resolve Customer issues? We have a unique opportunity within the Workday Support team for a person with vision, a passion for excellence and a track record of success. This is not a role answering questions - it's about digging in and coming up with solutions to a variety of time sensitive, operational critical issues - it's about passion, innovation and excellence in a fast-paced and dynamic organization.What would you do all day?- Manage a queue of Student cases, prioritizing issues based on severity and customer impact- Solve complex problems, drive change, and implement solutions- Handle sensitive escalated customer issues- Work with Product Managers, QA and Development to highlight customer Student processing trends and identify areas for enhanced functionality and tools- Maintain your knowledge of new functionality and compliance changes- Use your energy, drive, adaptability and enthusiasm to perpetrate the positive vibes throughout the company- Participate in our 24/7 global coverage planCandidates should be local to the Salt Lake City, UT or Atlanta, GA area, or be able to self-relocate. This role operates in a flex model with at least 50% of time spent in office.About YouBasic Qualifications: Customer Support Analyst- 4+ years of experience in application support, supporting a complex software solutionSr. Customer Support Analyst6+ years of experience in application support, supporting a complex software solution for enterprise software applications such as: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or CornerstoneOther Qualifications:- Experience with Higher Education or supporting a Student information system preferred- Experience in one or more of the following functional areas preferred: Human Capital Management Financials Recruiting- Successful track record of managing multiple urgent priority issues concurrently- Excellent analytical, problem solving and multi-tasking skills- Proven ability to collaborate and build strong relationships with customers and internal resources- Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.- Able to generate a sense of urgency and rally appropriate teams- Able to deal with the stress related to resolution timeframes and conflicting/competing prioritiesAs a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact accommodations@workday.com to explore what, if any, reasonable accommodations or exemptions Workday is able to offer.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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