Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamIt's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.Our global support team works closely with product management, development and quality assurance teams to ensure we're providing our customers with an outstanding experience. Our roles are fast-paced and focus on analyzing challenging problems and coming up with solutions to a variety of operational critical issues, all while working to our customers' timelines!About the RoleCan you be responsible for an impactful team that continuously provides outstanding Customer support? Are you ready to take your knowledge of HCM, Recruiting, Talent applications, collaborating and problem solving to help your team resolve Customer issues? We have an outstanding opportunity within the Workday Support team for a person with vision, a passion for excellence and a track record of success! Our Support Manager will develop a team of Application Support Analysts whose role is to dig in and come up with solutions to a variety of time sensitive, operational critical issues - it's about passion, innovation and excellence in a fast-paced and multifaceted organization! These are issues such as application security issues identified by customers who are implementing or using Workday, and assisting customers who require information and support on managing Workday as it relates to cybersecurity protocols and best practices. This position requires a self-motivated, customer-focused professional with strong follow-through who consistently keeps commitments to projects, customers, and fellow employees.**This role operates in a flex model with at least 50% of time spent in office**About YouBasic QualificationsAssociate Customer Support ManagerExperience in one of the following:2+ years leading a technical team, software engineering team, or a functional systems team3+ years of experience in a customer services role (consulting, services, support, account management)Customer Support Manager4+ years’ experience leading a Technical Support Team, Customer Support Team, or a Functional Systems TeamOther QualificationsDemonstrable ability to collaborate and build strong relationships with customers and to engage across corporate functions (Services, Product Management, Development, QA, Operations)Ability to generate a sense of urgency and rally appropriate resourcesStrong problem solving, priority setting, facilitation, multi-tasking, and analytical skillsAbility to mentor, coach and lead a team to successPrior experience with HCM or other enterprise software applicationsAbility to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomesAbility to balance multiple priorities and communicate across diverse teams within the organizationDemonstrate resilience when faced with tight resolution timeframes and conflicting/opposing prioritiesSolid understanding of case handling and escalation processAs a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact accommodations@workday.com to explore what, if any, reasonable accommodations or exemptions Workday is able to offer.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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