Global Partner Support Specialist

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamThe Global Partners organization is passionate about developing partnerships that accelerate innovation and growth with Industry differentiation, expanded reach and customer success. This is an outstanding opportunity to be part of the team that is driving a rapid and global change of paradigm, to embrace a modern ecosystem and implement a unified and global partner strategy with local flavor, with cross-functional engagement in programs, systems, processes and people. The team’s mission is to deliver winning partner engagements focused on time, scale and route to market, aligned to our operational goals and core values.About the RoleAs part of Workday’s Global Partner Operations team, the Global Partner Support Specialist will answer partner support requests and complete operational processes across Workday’s global partner ecosystem. The ideal candidate is experienced navigating various sales and ticketing systems, has strong process and data analytics understanding, has a passion for quality and service, is organized with demonstrable ability to adhere to timelines and SLAs, and excels working in a multifaceted, fast paced environment.About YouBasic Qualifications2+ years experience as a Business Process Analyst1+ years of experience supporting partner ecosystems for a software or related organization1+ years of experience working in Salesforce.com system Other QualificationsAble to work independently and in a team, meticulous, critical thinker and performance drivenStrong ability to analyze issues, solve problems, and recommend improvements to processes.Experience in a fast-paced work environmentEffective meeting management and steadfast follow through on action itemsProject coordination and project management skills are essential.Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with multi-functional business partners and technical teams.Ability to gather and translate business requirements from collaborators into technical specifications, including SFDC integration impacts; develop an action plan for associated internal systems as needed.Good interpersonal skills with the ability to research solutions to issues as they arise.Proficient in Microsoft Suite and GSuite.Ability to manage stakeholder expectations professionally.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!