Ready to be a Titan?We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, and product marketers work closely with our thousands of users to help make their lives easier through technology. We embrace design thinking and agile development to ship hundreds of new features every month. We measure our success based on our customer’s success. We strive for real impact.ServiceTitan is looking for a Principal Product Manager for our MarketingPro suite of products. The Principal Product Manager will own the planning, development, and launch of products related to the marketing and customer acquisition experience for home service providers and their customers. The portfolio of ServiceTitan’s marketing products includes Email and SMS automation, Reputation Management, and an Advertising Platform.Principal Product ManagerServiceTitan is looking for a Principal Product Manager with a track record for driving new products and features from concept to successful launch and market adoption. The Principal Product Manager will own the planning, development, and launch of products related to the marketing and customer acquisition experience for home service providers and their customers. The portfolio of ServiceTitan’s marketing products includes Email and SMS automation, Reputation Management, and an Advertising Platform. These products are tightly integrated with other products on ServiceTitan’s platform and will require close collaboration with those product teams. This role requires strong and proactive vision and the ability to be an individual contributor driving large product initiatives. The Principal Product Manager will champion best product development practices to deliver phenomenal value and delightful experiences to our customers. As a Principal Product Manager your focus will be on outsized customer outcomes and not output. You will have autonomy along with accountability and ownership mentality of the product.What you'll do:Develop and execute the strategic vision for the acquisition components of our marketing platform. Make that vision a reality by getting buy-in from key stakeholders internally and externally.Drive quarterly roadmap planning while properly assessing impact and holding other teams accountable to committed outcomes.Primary liaison between the product team and internal teams to identify product gaps, offer creative workarounds/solutions, develop requirements, and communicate roadmap.Independently execute across all areas of the product lifecycle (research, concept, user stories, build, go-to-market, adoption).Work with clients and 3rd party integration partners in assessing needs, defining requirements and obtaining sign-off.Work closely with our designers, engineers, product marketing and growth teams to perform UX research, design exploration, usability testing, build POCs or launch commercially available products.Demo new features to prospects and customers, organize internal and external feedback and manage beta releases.Manage backlog of features and enhancements for clients and communicate timing and status to internal teams and customers.Effectively assess customer escalations, impact to roadmap and allocate resources accordingly for resolution.Collaborate with the Engineering team to prioritize product defects/bugs and provide guidance to the development team on expected behavior.Build out the content strategy and operations capability to continuously improve and expand content in our marketing products.Continuously guide and educate the team(s) on the product in order to help them gain deep understanding and improve product outcomesWhat you'll need:7+ years of relevant work experience in a product management role.Prior experience in taking a digital product from concept to successful launch in related fields like Marketing Automation or Ad Tech is a plus. Familiarity with SaaS business models is a plus.Strong analytical abilities and prior experience with building business cases, data analysis, and problem solving.Excellent communication, writing, and presenting skills.Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.Intelligent, quick thinking, and fast learning team player4-year degree from a top university, MBA or related graduate degree strongly preferredBe Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $137,000 - $196,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
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