Content Writer Analyst

Ready to be a Titan?As a Content Writer Analyst at ServiceTitan, you’ll be supporting our commercial and construction writing teams by providing support and recommending writing topics based on data-driven conclusions. This could include release notes, training content, and supporting documentation for new features, product improvements, and other customer-facing needs. You’ll collaborate with other writers, developers, quality engineers, product managers, support, and usability experts. You’ll assist in the data collection and analysis to understand our content needs in the the ServiceTitan Knowledge Base, Academy, as well as implementation content for our customers as they migrate to ServiceTitan.What you’ll do: Produce with impact: Review raw data from customer communications (Support cases, CSM outreach, Escalations) to find trends and understand where gaps in our content currently exist. Identify and update: Help identify and track documentation areas affected by UI changes and new features and plan for updates or new content accordingly.Audit and optimize: Participate in continuous reviews and audits, including the maintenance, of existing documentation to ensure optimization of content accuracy and architecture as well as reviewing utilization metrics of built content. Collaborate cross-functionally: Work with product managers, analysts, and subject matter experts to understand where we need additional content support.Contribute and participate: Actively contribute to team discussions and meetings to improve content guidelines and team processes as needs grow.Manage content solutions for assigned areas: Manage tasks and needs for assigned areas from beginning to end, including tracking and updating tasks through JIRA and similar project management tools.What you’ll bring: 1+ years experience in data analytics and excel usageDemonstrated ability to quickly learn new software and technical skills with little to no guidanceStrong communication (verbal and written) and interpersonal skills.Ability to work independently and in a teamDetail-oriented and able to manage multiple tasks simultaneously in a fast paced environmentMust be comfortable in an unstructured environment that deals with ambiguity and requires creative problem solvingMust be able to drive leadership across projects without direct authorityA plus if you have:Experience with Google Suite, Confluence/JIRA, PendoExperience with data insight tools such as Google Analytics to help drive content prioritization and to track content engagementBe Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and moreAt ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.