Billing and Contract Manager (Aspire)

We’re Aspire, a ServiceTitan company We’re Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you’ll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that’s been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their company. Our new partnership with ServiceTitan will enable us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.Ready to make your career move?The ideal candidate for this role will be someone who is a customer-focused and detailed-oriented person and has experience working in a fast-paced environment. The Billing and Contract Manager will oversee the billing and contract functions within Aspire and be instrumental in developing process improvements as the company grows.This role reports to the Director of Finance.What You’ll Do: Directly supervise billing functions including developing, retaining, and motivating team members.Ensure customer contract compliance, thorough documentation of customer contracts and economic terms, including non-standard contacts and billing exceptions.Streamline contracting process, including working cross functionally with sales, legal, and finance to standardize process and identify exceptions as needed.Oversee timely and accurate billing to customers monthly.Provide exceptional customer service to internal and external customers, including questions related to contracts and billing inquiries. Work with external auditors on revenue controls and testing, as needed.Partner with internal IT team to automate and improve existing billing processes, including potential billing system conversions.Manage accounts receivable processes including accounts receivable aging, customer collections, and customer terminations.Identify, recommend, and implement improvements to existing billing and contract processes.What You’ll Need: Experience supervising a B2B (business-to-business) billing function, including hiring, training, and managing personnel.Experience with contract management within the billing function, including contract compliance, assisting with contract changes, and contract implications on billing.Excellent oral and written communications, including ability to effectively communicate with internal and external customers.Highly organized, detailed oriented, and problem-solver mindset.Ability to work cross-functionally with internal partners on initiatives impacting billing and contracting.Process-oriented mindset, comfortable navigating through change and implementing new processes. Self-starter, able to identify problem areas, brainstorm, and present recommended solutions.Strong customer-focused mindset with the ability to adapt to different and potentially complex situations.Preferred Qualifications:Bachelor’s degree in preferably Business, Accounting or Finance.Five (5) plus years of supervisory experience in billing, ideally in a B2B setting.Experience with Quickbooks, Workday Financials, and/or equivalent billing software.Intermediate knowledge of Microsoft Excel.Where You’ll Work:Our headquarters is located in Chesterfield in St. Louis County; however, some local positions will be remote until the time is right to return to the office while other roles are more office-based. Fully remote employees will stay remote.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.