Ready to be a Titan?At ServiceTitan, the SRE team engages the entire lifecycle of software development from ideation to operating predictably at scale. As an SRE at ServiceTitan, you will identify and build software to improve uptime, improve performance, and improve the overall customer experience. You will collaborate with architects and software engineers to deliver a highly available and highly automated infrastructure.You will be part of the Engineering team at ServiceTitan to help improve our products and build new ones. We provide exciting opportunities for engineers to come in and have a huge impact on a rapidly growing startup. We build for perfection, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems.At ServiceTitan, the SRE team engages the entire lifecycle of software development from ideation to operating predictably at scale. As an SRE at ServiceTitan, you will identify and build software to improve uptime, improve performance, and improve the overall customer experience. You will collaborate with architects and software engineers to deliver a highly available and highly automated infrastructure.What you'll do:Design, develop, and deliver the necessary software engineering solutions to manage Azure cloud environments to minimize failed customer interactions.Own reliability, availability, and performance of ServiceTitan’s SaaS.Proactively monitor, measure, and improve all areas of infrastructure and operations.Increase efficiencies through automation, service delivery, and process improvements. What you'll bring:3+ years of experience in programming in either .NET, Python, PowerShell, BashExperience in managing cloud infrastructure in AWS, Azure, or GCP is a big plusExperience maintaining services in Kubernetes environments is a plusBA/BS in Computer Science, Computer Engineering or in a related technical discipline or equivalent industry experience.Be able to craft beautiful infrastructure as code solutions.Demonstrated sensitivity to operational concerns.Demonstrated ability to debug code and troubleshoot outages.Full-stack troubleshooting skills across all software layers is a big plus.Superb communication skills, both written and verbal.Passion about solving complex infrastructure challenges.Excited about delivering a reliable high-quality product.Highly motivated, smart, independent person who thrives in a fast-paced innovative environment.Intensely eager to meet the needs of our customers and deliver best-of-breed SaaS solutions.Experience using telemetry to understand throughput, limitations, and constraints in a service.Understanding of architectural patterns to improve uptime.Able to Monitor and improve site stability.Passion for system, application and business metrics.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and moreAt ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
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