Ready to be a Titan? What you'll do:Own the “operating dashboards” of the Global Customer Success organization and drive standardization of key metrics and OKRs across each business segment to ensure consistency of performance managementServe as a key business partner to VP of Customer Success and regularly participate in Success leadership staff meetings in order to ensure Customer Operations remains aligned to changing business needsGenerate proactive analysis that leads to the identification of process automation and performance improvement opportunities, and play lead role in driving the cross-functional execution of the resulting initiativesManage routine maintenance requests related to existing business reporting needsRegularly partner with Finance to ensure consistent and accurate business planning and forecastingCollaborate with Data Science and Voice of the Customer to increase the visibility and value of Success data by developing a broader product and customer feedback loopWhat You'll Bring:5+ years of experience working in Operations, Customer Success or FinanceExpertise advising Success teams; Experience in B2B SaaS a plusStrong communication and presentation skills with ability to work with senior leadershipHighly skilled in utilizing and analyzing data to drive decision making; comfortable using Excel to build models, identify insights and create impactful reportingStrong attention to detail and focus: This work will be used at the highest levels of decision-makingDemonstrated success with cross-functional coordination, including planning, execution tracking, decision making, and OKR managementA mindset and attitude of relentless simplification and driving continuous operational improvementEmpathy- You approach all peers, partners & customers with kindness and considerationChallenge the status quo with the goal of bringing in new innovative ideas and improving upon programs and processesBe Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $113,000 - $162,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
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