Ready to be a Titan?We are seeking a Sr Salesforce Admin and Production Support specialist with experience in CPQ Billing to join our team. The ideal candidate will have a strong technical background in Salesforce, CPQ Billing, and production support, the ability to troubleshoot and resolve issues, and a passion for delivering high-quality solutions that meet business requirements.What You’ll Do:Provide daily production support for Salesforce CPQ Billing solutions, including monitoring, troubleshooting, and resolving issues.Should be able to effectively debug apex and CPQ issues in production using the system and browser logs. Collaborate with cross-functional teams to gather and analyze business requirements and ensure the production environment meets business needs.Maintain system configuration, user profiles, security settings, and data integrity.Develop and maintain technical documentation, including system configuration and user guides.Participate in the full software development lifecycle, from design and development to testing and deployment.Ensure compliance with Salesforce security, data privacy, and governance standards.Stay up-to-date with the latest Salesforce technologies, trends, and best practices and make recommendations for continuous improvement.Provide technical guidance and support to end-users.Manage data load and migration and integration projects, including mapping and validation of data.Effectively prioritize and ensure work is done in a timely and high-quality manner.Determine and facilitate the involvement of cross functional IT colleagues and business collaborators to resolve complex issues.What You’ll Bring:Minimum of 3 years of experience in Salesforce administration and support with a focus on CPQ /Billing functionality (Revenue Cloud).Strong understanding of Salesforce CPQ concepts, including product catalog, pricing, quotes, contracts, and billing.Experience in CPQ Data Migration.Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationshipsExperience in production support, including troubleshooting and resolving issues.Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified CPQ Specialist) preferred.Excellent communication and teamwork skills.Ability to be thorough and proactive when dealing with end users, stakeholders, and business partners.Must have Salesforce app builder or Platform dev Certification , CPQ is plus. Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
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