Box Office Agent

Job Summary:Job SummaryBrooklyn Bowl has redefined the destination entertainment experience. “One of the most incredible places on earth,” according to Rolling Stone, Brooklyn Bowl integrates a premier performance venue, food by Blue Ribbon and 32 bowling lanes which give guests a unique place to relax, eat, drink and watch a performance.As a Box Office agent you will be responsible in assisting guests with their show ticket needs. Box Office agents are resources for all guest questions with an energetic, upbeat and positive attitude. Generates revenue by selling and issuing show tickets directly to guests at the Box Office. Responsible for collecting funds/documentation for tickets.RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:Processing and verifying credit card and cash transactionsMaintain constant surveillance of cash drawer to ensure accuracyMaintain superior customer service both in person and over the phonesAnswer phone promptly and with a phoneGuest relationsWill call windowProcessing opening and closing paperworkKnowledge of talent and entertainmentKeep a clean, well-groomed appearanceAssist with miscellaneous box office projects as directedNON-PHYSICAL QUALIFICATIONS:Working knowledge of phone handling, cashiering, customer serviceEntry level knowledge of basic computer operation and point of sales systemsExcellent skills in customer service, phone etiquette, cash handling, filing, multi-task environment, attention to detailAbility to communicate, work well with others, work in a high-volume, and sometimes stressful environmentAbility to type 30 wpmHigh School Diploma or GEDPrevious Ticketing experience (preferred)Must be able to work a flexible schedule, including weekends and holidays.Must adhere to all safety measures and policies.THE PHYSICAL QUALIFICATIONS LISTED BELOW ARE GENERAL REQUIREMENTS FOR THIS POSITION. THE ACTUAL EXERTION LEVEL (AND FREQUENCY OF USE) CAN AND DOES FLUCTUATE DEPENDING ON THE INDIVIDUAL TASKS BEING PERFORMED.PHYSICAL QUALIFICATIONS:Working environment is fast-paced.Position requires repetitive use of arms for answering busy phones and typing.Must be able to lift or move up to 25 lbs. using proper lifting techniquesWhile performing the job, the noise level in the work environment is loud