Job Summary: The Role:The PSS staff will engage with our premium seating clients and guests who are interested in upgrading. PSS staff members will be located throughout all of our PSS areas and will be required to assist with questions, issues, or complaints in these areas. Job Functions:Deliver exemplary customer service to maintain customer loyaltyAnswer any questions guests may have when inquiring about upgradingCheck-in clients who have pre-purchased PSSSell available seat/lounge inventory using an iPadAssist guests with finding their seats and handling any seating related issuesCheck for wristbands/passes at the seating section and lounge entrancesAssist guests with any questions or needs, proactively working to ensure guests issues are resolved quickly onsiteRefer unresolved customer grievances to designated departments for further investigationOther tasks assigned by the PSS manager or PSS supervisor Qualifications:Must be at least 18 years of ageAbility to work late hoursFlexible schedule (most call times are 6:15 PM but can be later or earlier depending on the event)Tolerance of all cultures, music and art formsCustomer service friendly attitude, and a desire to create a great environment for our guestsAbility to communicate and work well with others in a loud, fast-paced and sometimes stressful environmentSuccessful passing of a criminal background checkExcellent verbal, written and interpersonal communication skillsAbility to perform duties in a professional manner and appearancePosition requires extended periods of prolonged standing in one place, climbing stairs and working on your feet
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