Job Summary:WHO ARE YOU?Do you enjoy operations management? We are looking for a highly motivated Operations Manager who is passionate and motivated, resourceful and innovative, entrepreneur and forward thinking! THE ROLEThe Operations Manager is responsible for all aspects of all day-to-day operations.RESPONSIBILITIESOperations ManagementMeet and Exceed budgetary expectations on all associated line itemsCost control on labor, food & beverage and liquorResponsible for managing labor costs and staff hoursSupport development monthly and quarterly specials, events, etc.Complete all necessary and required paperwork, including but not limited to new employee and vendor onboardingSupport monthly building inventory and purchasesMaintain standards and follow all policies and procedures as stated in company handbook and manualsMaintain and organize all records and data management systemsEnsure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.)Perform daily pre-shift and post-shift meetingsProvide for liquor pulls and ensure accurate accounting and P&LOversee and manage private/special events per event schedulesAd-hoc projects and responsibilities as assignedRecruitment, Training & ManagementSet goals for team members outlining team vision while conducting annual evaluations of employeesMaintain open door policy and inclusive work environmentHold departmental staff meetings to keep everyone informed of our problems/progressProvide ongoing and one off trainings for staff as neededOversee participation of staff in cross training, re-certification programsMaintain appropriate staffing levels; hiring, terminations, maintain documentation per company standards, while ensuring complete and thorough training of all staff and managementManages all venue trainers, including all operations floor and other trainersConduct on-site Alcohol Awareness Certification classes as outlined by state, county and federal guidelines for said regionConduct new hire reviews at said milestonesConduct quarterly training seminars with in-house trainers for development and motivationBuild and complete schedules for hourly staff on weekly basisQUALIFICATIONS4+ years experience as an operations manager in live events and/or club operations or hospitality industryDegree in hospitality, business management, or marketing or related experience6+ years experience of people and team managementProficient in budgeting, reconciling and analyzing event operations excel spreadsheetsResponsible for Alcohol Awareness Training Certification or EquivalentFlexible schedule with the willingness and ability to work nights, weekends and holidaysWORK ENVIRONMENTMust be able to tolerate loud noise levels & busy environmentsMay work in drastic temperature climatesMust be willing to frequently work and travel to events during holidays, evenings and weekend hours, as required, to meet deadlines and work eventsMust be able to lift up to 75 pounds occasionallyAbility to wear an earpiece for radio communicationApplicants for employment in the U.S. must possess work authorization, which does not require sponsorship by our company for a visa.EQUAL EMPLOYMENT OPPORTUNITYOur company strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Our recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Our company may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
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