Job Summary:WHO ARE YOU?Do you enjoy operations management? We are looking for a highly motivated Floor Manager who is passionate and motivated, resourceful, innovative, entrepreneur and forward thinking! THE ROLEThe Floor Manager is responsible for all aspects for executing and overseeing all floor activities related to service and entertainment. This role focuses on managing and supporting all staff members on the floor to maximize the productivity of our staff and guest experience.RESPONSIBILITIESProvide direction to floor staff under the guideline set forth by established protocols, policies and proceduresCommunicate clearly and frequently with the floor staff, management and kitchen before, during and after shift to ensure optimal service to guestsSupport floor staff as necessary in the performance of their jobs/responsibilitiesOversee and guide employee and guest interactions to ensure that service is provided in a manner consistent with the company vision and goalsBe a visible presence in the room to both staff and guests, ready to step in and address issues at any momentResponsible for ensuring high expectation of guests experience through both team leadership and face-to-face guest interactionResolve any dispute regarding service, payment or other matters on an as-needed basisSupport the planning and execution of daily musical events, special events and VIP guestsSeamlessly integrate the various aspects of entertainment and service through each shift using guidelines set forth as well as other strategic and practice measuresParticipate in development of financial and qualitative aspects of venue operations and each shiftEnsure quality of drinks, timeliness of delivery and cost control during serviceMaintain safety and security of the venue and the guests and employees on siteEnsure lighting, temperature, music, cleanliness and other environmental aspects of venue are appropriate for guestsObserve staff and participate in management talent reviews and employee reviewsConduct and oversee training of new staff and continuous educationSupport with the management and operations of individual departments, including service, bar, security, facilities, production and training on an as-needed basisQUALIFICATIONS3+ years experience in a supervisory/management role in live events, venue and/or club operations or hospitality industryDegree in hospitality, business management, or related experience4+ years experience of people and team managementAbility to manage under pressure and make decisions in the momentProven record of operating at a high level under the direction of management team(s)Ability to manage multiple operations and managerial projects and tasks simultaneouslyPossess both solid judgement and accountabilityFlexible schedule with the willingness and ability to work nights, weekends and holidaysWORK ENVIRONMENTMust be able to tolerate loud noise levels & busy environmentsMay work in drastic temperature climatesMust be willing to frequently work and travel to events during holidays, evenings and weekend hours, as required, to meet deadlines and work eventsMust be able to lift up to 75 pounds occasionallyAbility to wear an earpiece for radio communicationApplicants for employment in the U.S. must possess work authorization, which does not require sponsorship by our company for a visa.EQUAL EMPLOYMENT OPPORTUNITYOur company strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Our recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Our company may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
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