Job Summary:Who are we?Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.Who are you?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! Responsibilities and Position PurposeThe Guest Service Agent will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Example of Duties- Average percent of time55% Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution. 25% Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products. 15% Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints. 10% Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken. 5% Other tasks as assigned by the Guest Services ManagerSupportive FunctionsRefer unresolved customer grievances to designated departments for further investigationAssist guest with any questions or needsPhysical Requirements Physical Activity Frequency Sitting OccasionalWalking, climbing stairs FrequentCrouching/Bending/Stooping ConstantReaching Constant Pushing/Pulling ConstantNear Vision ConstantFar Vision ConstantHearing ConstantTalking Constant Lifting/Carrying (50 lbs) Frequent Travel RareOrganizational Relationships- Positions directly reporting to this position (titles):NoneQualifications:High School Diploma or equivalentAt least 2 years in Customer Service and communicationsStrong strategic thinking and creative problem solving skillsExcellent verbal, written and interpersonal communication skillsAcute sense of judgment, tact and diplomacyA strong-sense of teamwork and ability to execute programsExcellent verbal and written communication skillsApplicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
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