Venue IT Support- Coastal Credit Union Music Park

Job Summary:The Coastal Credit Union Music Park team is looking for a Venue IT Support Representative. You can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as you learn valuable operational and procedural skills and develop your troubleshooting abilities in an exciting/dynamic industry.JOB FUNCTIONS:Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures. Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technologyBe the onsite contact and provide guided access for visiting IT service or support providersProvide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.”Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.  Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies. Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.JOB QUALIFICATIONS:Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferredStrong communication skills (oral and written) paired with a professional communication style Self-motivated, capable of independent reasoning and troubleshootingHighly organized and strong attention to detailMust be a reliable and dependable team player with ability to work independently and under little supervisionMust be able to adapt to a constantly changing and at times stressful work environmentMust possess a valid driver’s license, access to a reliable vehicle, and a clean driving recordThis position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals.  Availability to consistently provide event support is a requirement of this role.(Note: Shifts may change to meet business needs).If the above description sounds like you and fits your background, apply today!Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.