Job Summary:WHO ARE YOU?Do you enjoy live music? Do you have a passion for helping people? Then you’re in luck! We are building a team of like-minded individuals to assist our fans in having the best experience possible at our event. WHO ARE WE?We are Country Nation, the country music festival division of Live Nation. In the last 10years, the Country Nation team has produced numerous world class country musicfestivals annually throughout the United States.THE ROLE:The Aware RoamersFaster Horses is looking for Roaming Guest Service team members to assist with a variety of needs during the event weekend. This Roaming team members will report to The SupervisorThis is an hourly position and will have shifts running 24 hours per day. RESPONSIBILITIESAll available roamers welcome attendees at camping checkpoints and at gates to the festival to make everyone aware of their presence and purpose during the weekend’s activitiesDistribute helpful materials to Campground Ambassadors and to fansModel our fan expectations and code of conduct whenever you are able Operate a two-way radio and communicate effectively on the radioListen attentively to the radio and respond quickly when appropriate Responsibly operate carts on and around the festival site Assist individuals who are in need of helpBecome familiar with information provided by the event, including by not limited to the map, the app, lost and found operation, medical and security protocols, etc.Understand evacuation procedures Participate in staff trainings and tours prior to the event weekend QUALIFICATIONSCustomer service-related work experience is preferredExperience communicating on two-way radios is preferred Ability to work under pressure in stressful environments is required Effectively communicate with members of all departments and entities on siteMust be able to professionally interact with all levels of individuals in a courteous manner and de-escalate situations before they become unpleasantMust be able to stand on your feet for up to eight hours at a time and walk long distancesAdaptive in fast-paced environments Must be an active problem solver WORK ENVIRONMENTMust be able to tolerate loud noise levels & busy environmentsMay work in drastic temperature climates and experience weather Must be willing to staff camp EQUAL EMPLOYMENT OPPORTUNITYLive Nation strongly supports equal employment opportunity for all applicantsregardless of race, color, religion, sex, gender identity, pregnancy, national origin,ancestry, citizenship, age, marital status, physical disability, mental disability, medicalcondition, sexual orientation, genetic information, or any other characteristic protectedby state or federal law.
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