Frank Productions - Suite Host

Job Summary:Job Summary:Frank Productions, LLC is looking for a Suite Host to join our team part-time in Madison, WI. This role will be located at The Sylvee. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.Frank Productions was established in Madison, WI in 1964 and is one of the largest concert promotion companies in the United States. We’re a full-service concert promotion company involved in every facet of live entertainment events. This includes talent buying, production, ticketing, marketing, sponsorships, venue operations and more.  We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO and Charleston, SC.DUTIES AND RESPONSIBILITIES:Provide first-class customer service to suite ticket holders during all concerts and ticketed events at assigned venuePrepare the suites before each concert/ticketed event before doors open by stocking fridges and straightening up each suiteGreet all guests and introduce yourself to ensure a pleasant experience for all patronsAssist suite ticket holders with any needs and address any questions or concerns that ariseEnsure only authorized suite ticket holders are on the third floor/suite levelAssist suite guests with placing food delivery orders onsite and communicate any issues that arise with catering or onsite delivery orders through Vintage Brewing Co.Represent Frank Productions with professionalism and a polished appearanceTidy up suites after concerts by discarding food and trashCommunicate with venue security staff as neededAll other duties as assignedKNOWLEDGE, SKILLS, AND ABILITIES:Applicable experience working in a bar or venue environmentAbility to trouble-shoot; solve problems independently and proactivelyPossesses leadership qualities, teamwork, and a strong work ethicAbility to think quicklyStrong verbal and written communication skillsBackground check requiredFrank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers’ premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.