Job Summary:ob Summary:Who are we?Live Nation Entertainment (NYSE-LYV) was formed by the merger of Live Nation and Ticketmaster Entertainment. We are the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e-commerce and artist management. We seek to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. In 2009, Live Nation sold 140 million tickets, promoted 21,000 concerts, partnered with 850 sponsors and averaged 25 million unique monthly users of its e-commerce sites.HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.House of Blues Foundation Room is an exclusive club for professional and personal entertaining. Foundation Room offers intimate upscale dining, exotic lounges, bars, and secluded Prayer Rooms perfect for meetings or social gatherings. Our Foundation Room member’s range from rock stars to corporate CEO’s and it is expected that all members and guest receive highly personal service and the highest level of standards at all times.Who are you?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! The Role:Maintain the safety and security of all staff, artists, vendors and guests. Create and maintain a positive and uplifting experience for diverse groups of individuals.Responsibilities:Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP’s to instill appreciation for their membership and patronageServe as a resource of information for all Members regarding their experience within both the Foundation Room and House of BluesProvide assistance to Members regarding the timing of their reservationProvide assistance to all positions and communicate effectively with others to enhance members experienceMaintain contact with Manager, Chef, Bartender, and Server regarding the arrival of MembersConstant observation of Lounge area and Podium to uphold the ambiance of the RoomArticulate vocabulary with the ability to adapt and socialize with current audienceExemplary and professional grooming standardsAbility to anticipate guests’ needsEnsure guest safety through proactive personal interaction and removing hazards in the area of responsibilityPrevent and resolve altercations among guestsLead guests and other employees in emergency evacuation procedures and provide assistanceMaintain control by circulating through your work area throughout the shiftCheck identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venueEnsure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down searchEnforce House policy regarding photos/videos/recording devicesSafeguard against theft and property damageCommunicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shiftSet up area before opening (stanchions, table configuring, etc.)Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shiftAttend pre-shift meeting conducted by Manager on Duty prior to start of each shiftQualifications:Required: TIPS certified or Responsible Alcohol Awareness Training Certification or EquivalentFlexible schedule and ability to work late hours3 years work experience interacting with people in a positive environmentRead, write and speak English fluentlyMust be able to lift or move up to 25 lbs using proper lifting techniquesHigh School Diploma or equivalentWorking knowledge of high end restaurant operations, seating procedures, guest relations, problem solvingSkill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skillsAbility to diffuse possibly volatile situations with tact and diplomacyTolerance of all cultures, music and art formsPreferred: Bi-lingualCash handling experienceExperience recognizing valid ID’sExperience in a live music environmentSelf defense trainingExperience using metal detection equipmentPhysical Demands/Working Environment:Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feet both indoors and outdoorsMust be able to lift or move up to 25 lbs using proper lifting techniquesEQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
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