Job Summary:WHO ARE WE?Bank of New Hampshire Pavilion (BNHP) is one of the premiere concert venues in the Nation. Voted in the top ten concert venues is the United States by USA Today, 12-time ACM Venue of the Year Nominee, BNHP is the place to work in the summer. BNHP also ranks in the Top 5 of all amphitheatres for both customer and employee satisfaction.Started in 1996 by the Harding family with a focus on hospitality, BNHP has always been a cut above. In 2018, we entered into a partnership with Live Nation Entertainment - the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This partnership has allowed BNHP to continue to grow, by attracting even more artists to New England!WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At BNHP, our people embrace these qualities, so if this sounds like you then please read on! Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.THE ROLE(S):As an usher or ticket taker, you would help to ensure safety, help to maintain the cleanliness of the venue, and engage with guests to assist with their needs before, during, and after the show. Both positions require standing for long periods of time.Job Functions - USHER:Greet guests, assist guests with locating their seats and examine tickets for entry to various seating levels around the venue throughout the event. Ticket verification includes either wristbanding or stamping the hands of patrons once their section has been verified.Assist with keeping the venue safe, clean, and presentable to the guest. This includes cleaning seats prior to each show, in addition to checking the condition of seats and notifying Maintenance should a loose seat or other safety concern be found.Resolve guest complaints/problems and/or bring the guest to the appropriate member of Management to handleProviding assistance with guests with special needs, such as helping with seat accommodationsGuide guests to exits or provide other instructions/assistance in case of emergencyBe knowledgeable of all seating configurations, as well as the venue layout in order to be able to better serve our guests. Ushers should be able to direct any guest to any location within the venue (i.e. restrooms, food and beverage, merchandise)Ensure that all guests are safely enjoying the showMay assist in verifying Staff credentials to generally restricted areas.Partner with fellow band members at the end of the show to close the venue – this includes clearing the Pavilion of garbage/recyclables and bringing lost and found items to the Box Office.Responsible for entering availability 3 weeks in advance through the ABIMM system. Employee is further responsible for communicating with supervisor should that availability change.Ensuring that time worked is accurately captured through the ABIMM system.Additional tasks as requested by ManagementJob Functions – TICKET TAKER:Greet guests, scan guest tickets upon entry to the venue, answer guest questions.Be knowledgeable of the venue layout – all employees should be able to guide guests to any location within the venue.Assist with keeping the venue safe, clean, and presentable to the guest.Resolve guest complaints/problems and/or bring the guest to the appropriate member of Management to handleGuide guests to exits or provide other instructions/assistance in case of emergencyBring any lost and found items to the Box OfficeBe knowledgeable of all policies, particularly those surrounding re-entry, items allowed in, etc.Move aside/do not interfere with Security/Police personnel in the event of an incidentResponsible for entering availability 3 weeks in advance through the ABIMM system. Employee is further responsible for communicating with supervisor should that availability change.Ensuring that time worked is accurately captured through the ABIMM system.Additional tasks as requested by ManagementQUALIFICATIONSMust be at least 16 years of ageHigh School Diploma or equivalent preferredAt least 1+ year in a guest service role preferredExcellent verbal, written and interpersonal communication skillsAcute sense of judgment, tact and diplomacyPosition requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s a talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.BNHP/Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military, and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, BNHP/Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to making reasonable accommodations, BNHP/Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. BNHP/Live Nation will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.BNHP/Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. BNHP/Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.
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